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- Tasks: Help clients succeed in the TV advertising ecosystem through problem-solving and support.
- Company: Join FreeWheel, a global leader in advertising technology.
- Benefits: Competitive salary, diverse team culture, and opportunities for growth.
- Why this job: Make a real impact in the fast-paced world of video advertising.
- Qualifications: Bachelor's degree and experience in client-facing roles preferred.
- Other info: Dynamic environment with a focus on teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
FreeWheel Global Support is the service delivery leader in the advertising management industry for premium video. Support Engineers help customers drive success in the new TV ecosystem. The team’s contribution is white glove service and our product is knowledgeable, empowered customers who champion the FreeWheel brand.
Job Description
Excellent customer experience is delivered through problem solving, customer education and continuous service improvement in a changing and time-sensitive environment. The team supports premium video advertising delivery across TV, mobile, set top box, and web platforms for clients across the globe as part of a 'follow-the-sun' global support model. To do so, Support Engineers must communicate with clients possessing a variety of skill levels. Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. Using customer requirements, the team develops use cases for engineering improvements, contributes to product documentation, and continuously improves support processes to provide best-in-class service. For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level customer value to industry leaders in the TV ecosystem. Some travel may be needed.
- Grow into a Subject Matter Expert in market-leading technologies
- Advocate for customer success throughout the organization
- Enable customers to succeed on the FreeWheel platform
About You:
You will be working in a diverse, collaborative direct team that values good team players with strong interpersonal skills, enthusiasm, and a good sense of humour. The ideal candidate will be able to work comfortably with stakeholders throughout the organization and at all levels and therefore will have an adaptive communication style in order to work with clients possessing a variety of skill levels. The organization values the ability to quickly adapt and learn new technology.
Requirements:
- A Bachelor's Degree or equivalent expertise
- 3-5 years professional experience in a client-facing environment
- Ability to prioritize work and manage deadlines effectively
- Proactive and self-driven, taking initiative to solve problems
The following are not requirements but would be advantageous:
- Demonstrable experience learning technical tools (such as SQL and Excel) to solve complex problems
- Knowledge of the premium video or video advertising industry
Our team of energetic, creative thinkers is searching for its newest members. Great people who enjoy good work, impressive challenges, and the chance to embody FreeWheel’s tenets:
- Be Kind - You come first. Take care of yourself, your families, and your teammates
- Assume Positive Intent - We are all in this together
- Get Sh*t Done
About FreeWheel:
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what’s right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit our careers site for more details.
Education
Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Support Engineer - FreeWheel UK in London employer: Blueface Ltd
Contact Detail:
Blueface Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - FreeWheel UK in London
✨Tip Number 1
Network like a pro! Reach out to current or former FreeWheel employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of a Support Engineer. Show them you’re not just a fit on paper but in spirit too!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled challenges in the past. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the FreeWheel team.
We think you need these skills to ace Support Engineer - FreeWheel UK in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Engineer role. Highlight your relevant experience and skills that match what we’re looking for, especially in customer support and problem-solving.
Show Your Enthusiasm: Let your passion for technology and customer success shine through in your application. We love candidates who are proactive and self-driven, so don’t hold back on sharing your enthusiasm for the role!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Blueface Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the premium video and advertising industry. Familiarise yourself with FreeWheel's products and services, as well as any relevant technical tools like SQL and Excel. This will show your enthusiasm and readiness to tackle complex problems.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved customer issues or improved processes. Be ready to discuss how you deconstructed complex problems and built comprehensive solutions, as this aligns perfectly with what FreeWheel is looking for in a Support Engineer.
✨Demonstrate Adaptability
Since the role requires working with clients of varying skill levels, practice adapting your communication style. Think of scenarios where you've had to adjust your approach based on the audience, and be prepared to share these during the interview.
✨Emphasise Teamwork and Kindness
FreeWheel values collaboration and kindness, so highlight your ability to work well in a team. Share stories that illustrate your positive attitude and how you support your colleagues, as well as how you contribute to a friendly and inclusive work environment.
