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- Tasks: Lead and manage a dynamic support engineering team across EMEA.
- Company: Join FreeWheel, a global leader in ad technology and innovation.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer service and supporting cutting-edge products.
- Qualifications: Proven leadership skills and technical expertise in support engineering.
- Other info: Be part of a collaborative culture with global reach and career advancement.
The predicted salary is between 43200 - 72000 £ per year.
locations: Great Britain - London
time type: Full time
posted on: Posted Today
time left to apply: End Date: April 30, 2026 (30+ days left to apply)
job requisition id: R
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job SummaryAs the Senior Manager of Support Engineering – EMEA, you will be responsible for building, leading, and managing the FreeWheel support functions in EMEA within the Global Client Services organization. Your team is a technical support team of approximately 12-15 ranging from entry-level resources through senior platform experts located in the UK and France. You will initially have two managers directly reporting to you responsible for the performance management of most of the individual contributors on your team, and you will also have a few senior individual contributors reporting to you. You will partner very closely with our head of Support in the US to ensure processes and standards are maintained and improved globally.
This leader must be able to understand the business value and technical architecture of FreeWheel's evolving product set to ensure the team is best structured and trained to support our customers. As the Support team is responsible for most of FreeWheel's customer interactions, maintaining superior customer service standards is the expectation for the role.
You will be a key partner for our Product Management.
Senior Manager, Support Engineering EMEA - FreeWheel in London employer: Blueface Ltd
Contact Detail:
Blueface Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Support Engineering EMEA - FreeWheel in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FreeWheel on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research FreeWheel’s products and recent developments. Being able to discuss how your experience aligns with their needs will show you’re genuinely interested.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've built and managed teams in the past. Highlighting your ability to foster a positive team environment will resonate well with the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the FreeWheel family.
We think you need these skills to ace Senior Manager, Support Engineering EMEA - FreeWheel in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Manager role. Highlight your experience in support engineering and leadership, and don’t forget to showcase any relevant achievements that align with FreeWheel's mission.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Share your passion for customer service and how your technical expertise can benefit our team.
Showcase Your Leadership Skills: As a Senior Manager, we want to see your leadership style. Include examples of how you've successfully managed teams and improved processes in previous roles. We love a good success story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Blueface Ltd
✨Know Your Stuff
Make sure you have a solid understanding of FreeWheel's products and services. Familiarise yourself with their technical architecture and how it benefits customers. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to lead a diverse team. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and training. Highlight your ability to foster a positive team culture and maintain high customer service standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle customer interactions. Think of specific scenarios where you've resolved issues or improved processes. This will showcase your critical thinking and ability to adapt in a fast-paced environment.
✨Connect with the Interviewers
Build rapport with your interviewers by engaging them in conversation. Ask insightful questions about their experiences at FreeWheel and the challenges they face. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
