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- Tasks: Lead a technical support team and manage escalations to ensure top-notch service.
- Company: Join a global leader in advertising technology with a focus on innovation.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Why this job: Shape customer satisfaction and develop talent in a dynamic environment.
- Qualifications: 7-10 years in technical roles with strong team management skills.
- Other info: Based in Greater London, this role offers exciting challenges and opportunities.
The predicted salary is between 43200 - 72000 £ per year.
A global advertising technology leader is hiring a Senior Manager for Support Engineering in EMEA. This role involves leading a technical support team, managing escalations, and ensuring high service standards.
The ideal candidate has 7-10 years of experience in technical roles and strong team management skills. Located in Greater London, you will drive customer satisfaction and team effectiveness in a dynamic environment.
This opportunity offers a chance to impact a well-known global organization while fostering talent within your team.
EMEA Support Engineering Leader in London employer: Blueface Ltd
Contact Detail:
Blueface Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Support Engineering Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. We want to see how you fit into their vibe, so think about how your experience aligns with their mission and goals.
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've managed teams and resolved escalations in the past. We love hearing about real-life examples that demonstrate your ability to drive customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who want to make an impact in a global organisation.
We think you need these skills to ace EMEA Support Engineering Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical roles and team management. We want to see how your background aligns with the requirements of the EMEA Support Engineering Leader position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how you can drive customer satisfaction and team effectiveness. Let us know what makes you tick!
Showcase Your Leadership Skills: Since this role involves leading a technical support team, be sure to include examples of your leadership experience. We love to see how you've managed escalations and maintained high service standards in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Blueface Ltd
✨Know Your Tech Inside Out
As a candidate for the EMEA Support Engineering Leader role, it's crucial to brush up on your technical knowledge. Be prepared to discuss specific technologies and tools you've worked with, as well as how you've handled technical escalations in the past.
✨Showcase Your Leadership Skills
This position requires strong team management skills, so be ready to share examples of how you've successfully led a team. Discuss your approach to fostering talent and driving team effectiveness, as this will demonstrate your capability to manage and inspire others.
✨Understand Customer Satisfaction Metrics
Since the role focuses on driving customer satisfaction, make sure you understand key metrics and strategies used in the industry. Prepare to discuss how you've previously improved service standards and resolved customer issues effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of specific situations where you had to manage escalations or improve team performance, and be ready to explain your thought process and outcomes.
