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- Tasks: Lead a technical support team and manage escalations to ensure top-notch service.
- Company: Join a global leader in advertising technology with a focus on innovation.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Why this job: Shape customer satisfaction and develop talent in a dynamic environment.
- Qualifications: 7-10 years of technical experience and strong team management skills.
- Other info: Located in Greater London, this role offers exciting challenges and opportunities.
The predicted salary is between 43200 - 72000 £ per year.
A global advertising technology leader is hiring a Senior Manager for Support Engineering in EMEA. This role involves leading a technical support team, managing escalations, and ensuring high service standards.
The ideal candidate has 7-10 years of experience in technical roles and strong team management skills. Located in Greater London, you will drive customer satisfaction and team effectiveness in a dynamic environment.
This opportunity offers a chance to impact a well-known global organization while fostering talent within your team.
EMEA Support Engineering Leader employer: Blueface Ltd
Contact Detail:
Blueface Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Support Engineering Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. Tailor your answers to show how your experience aligns with their mission. We want to see that you’re not just a fit on paper but also a great match for the team!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams and resolved escalations in the past. We love hearing about your successes and how you’ve driven customer satisfaction!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team!
We think you need these skills to ace EMEA Support Engineering Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical roles and team management. We want to see how your background aligns with the requirements of the EMEA Support Engineering Leader position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how you can drive customer satisfaction and team effectiveness. Let us know what makes you tick!
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! We love to see quantifiable results that demonstrate your impact in previous roles, especially in managing escalations and leading teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Greater London!
How to prepare for a job interview at Blueface Ltd
✨Know Your Tech Inside Out
As a candidate for the EMEA Support Engineering Leader role, it's crucial to brush up on your technical knowledge. Be prepared to discuss specific technologies and tools you've worked with, as well as how you've handled technical escalations in the past.
✨Showcase Your Leadership Skills
This position requires strong team management skills, so be ready to share examples of how you've successfully led teams. Discuss your approach to fostering talent and driving team effectiveness, as this will demonstrate your capability to manage and inspire your future team.
✨Understand Customer Satisfaction Metrics
Since the role focuses on driving customer satisfaction, make sure you understand key metrics and strategies used in the industry. Be prepared to talk about how you've previously improved service standards and resolved customer issues effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
