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- Tasks: Provide remote support and troubleshoot devices for customers.
- Company: Leading tech solutions provider with a supportive work culture.
- Benefits: Generous leave, training opportunities, and a collaborative environment.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Experience in device troubleshooting and excellent customer service skills.
- Other info: Great opportunity for career growth in the tech industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology solutions provider based in Milton Keynes is seeking a 1st Line Support Engineer to provide remote customer support and troubleshoot various devices. The candidate will be part of a blended team and is expected to manage a personal ticket queue efficiently.
Essential qualifications include:
- Experience with device troubleshooting
- Microsoft environments
- Excellent customer service skills
The company offers numerous benefits, including generous leave, training opportunities, and a supportive work culture.
Remote 1st Line Support Engineer – Cloud & IT Growth in Milton Keynes employer: Bluecube Technology Solutions - An Ekco Company
Contact Detail:
Bluecube Technology Solutions - An Ekco Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote 1st Line Support Engineer – Cloud & IT Growth in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills.
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've handled difficult situations in the past, as this will highlight your ability to manage customer expectations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Remote 1st Line Support Engineer – Cloud & IT Growth in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with device troubleshooting and Microsoft environments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your customer service skills can make a difference in our team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky support issues in the past. We’re all about finding solutions, so let us know how you’ve gone above and beyond to help customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Bluecube Technology Solutions - An Ekco Company
✨Know Your Tech
Make sure you brush up on your device troubleshooting skills, especially in Microsoft environments. Familiarise yourself with common issues and solutions, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Customer Service is Key
Since this role involves providing remote customer support, be prepared to discuss your previous experiences in customer service. Think of specific examples where you turned a frustrated customer into a satisfied one, showcasing your communication skills.
✨Ticket Management Savvy
Understand how ticketing systems work and be ready to talk about how you would manage your personal ticket queue. You might even want to mention any tools you've used in the past to keep track of tasks and ensure timely responses.
✨Cultural Fit Matters
Research the company’s culture and values. Be ready to explain why you’d be a great fit for their supportive work environment. Show enthusiasm for their training opportunities and how you plan to grow within the team.
