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- Tasks: Manage IT support tickets, onboard new joiners, and provide hardware support.
- Company: Rapidly growing, security-first Managed Service Provider with a diverse culture.
- Benefits: Flexible working culture, career progression, and recognition as a top tech company.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Passion for IT, experience with hardware/software, and good communication skills.
- Other info: Opportunity for contract-to-permanent role with travel to exciting locations.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Ekco is a rapidly growing, securityâfirst Managed Service Provider based in the UK, Ireland, Benelux, South Africa and Malaysia. Our mission is to help organisations modernise, secure, and optimise their cloud environments with local expertise and European scale.
We are looking for a Service Desk Engineer to join our Group IT Team on a 6âmonth contract (with the possibility of permanency). This is a handsâon role that requires onâsite presence at our UK headquarters in Milton Keynes at least three days per week, with regular travel to London and occasional trips to Ireland or the Netherlands.
DayâtoâDay Responsibilities
- Manage tickets with highâquality triage, notes, communication and customer service.
- Coordinate with HR to onboard new joiners.
- Provide hardware breakâfix support and laptop/phone imaging.
- Maintain device inventory and support logistics for hardware deliveries.
- Offer remote technical support to users across all regions.
- Assist with basic networking, printing and infrastructure support in UK offices.
- Coâordinate with technical teams and 3rdâparty vendors.
- Document changes and processes in our documentation solution.
Essential Qualities
- Passion for IT and technology.
- Experience supporting hardware/software (in any context).
- Comfortable using Windows and/or macOS.
- Basic understanding of Microsoft Azure, Intune and Windows Server.
- Ability to meet deadlines.
- Ability to explain basic IT concepts such as servers, clients, DNS, DHCP, firewalls, switches and routers.
- Selfâmotivation to research new concepts and technologies.
- Excellent English professional communication skills.
- Team player.
Desirable
- 1+ years of similar technical role experience.
- Professional work experience.
- Experience with Linux and other technologies.
- Basic administration of Microsoft 365, Intune, Windows Desktop/Server, Active Directory, macOS.
- Scripting or programming experience.
- Industry certifications â Azure, Microsoft 365, A+ and Network+ desirable.
- Experience with ticketing systems and/or ITIL Framework.
Benefits
- Microsoft's 2023 Rising Star Security Partner of the Year.
- First Irish Microsoft MSP to achieve all four Microsoft Security Specialisations.
- Ranked 4th fastestâgrowing technology company in the Deloitte Fast50 Awards.
- Cultural emphasis on diversity, equality, inclusion & belonging.
- Commitment to internal mobility and career progression.
- Flexible, familyâfriendly working culture.
- Trusted securityâfirst Managed Service Provider chosen by IT leaders.
Location: Milton Keynes (UK HQ) â on site at least three days a week, with travel to London and occasional travel to Ireland/Netherlands.
Contract: 6âmonth initial contract with the possibility of permanency.
IT Support Contract in Milton Keynes employer: Bluecube Technology Solutions - An Ekco Company
Contact Detail:
Bluecube Technology Solutions - An Ekco Company Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT Support Contract in Milton Keynes
â¨Tip Number 1
Get to know the company! Research Ekco's mission and values, and think about how your passion for IT aligns with their goals. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, and donât hesitate to reach out for a chat. They can provide insider tips and might even put in a good word for you when you apply through our website.
â¨Tip Number 3
Prepare for hands-on scenarios! Since this role is all about practical support, brush up on your troubleshooting skills and be ready to demonstrate your knowledge of hardware and software during the interview. Show them you can handle real-world challenges!
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, itâs a great chance to reiterate why youâd be a perfect fit for the team.
We think you need these skills to ace IT Support Contract in Milton Keynes
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the IT Support role. Highlight your experience with hardware/software support and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and technology, and explain why youâre excited about joining our team at Ekco. Let us know how you can contribute to our mission.
Showcase Your Communication Skills: Since this role involves customer service, make sure to demonstrate your excellent communication skills in your application. We love candidates who can explain complex IT concepts clearly and concisely!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre serious about joining our team!
How to prepare for a job interview at Bluecube Technology Solutions - An Ekco Company
â¨Know Your Tech Basics
Make sure you brush up on your understanding of basic IT concepts like servers, clients, DNS, and DHCP. Being able to explain these clearly will show that you have a solid foundation in IT, which is crucial for the Service Desk Engineer role.
â¨Show Off Your Customer Service Skills
Since this role involves managing tickets and providing support, be ready to discuss your previous experiences with customer service. Think of specific examples where you successfully resolved issues or helped users, as this will demonstrate your ability to handle the responsibilities of the job.
â¨Familiarise Yourself with the Company
Do some research on Ekco and their mission to modernise and secure cloud environments. Understanding their values and how they operate will help you tailor your answers and show that you're genuinely interested in being part of their team.
â¨Prepare for Technical Questions
Expect questions about your experience with hardware/software support and any relevant technologies like Microsoft Azure or Intune. Be prepared to discuss your hands-on experience and how you've tackled technical challenges in the past.
