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For Companies At a Glance
- Tasks: Lead and inspire multiple technical teams to deliver top-notch services and support.
- Company: Join Ekco, a fast-growing tech company with a focus on innovation and collaboration.
- Benefits: Enjoy 25 days off, birthday leave, and unlimited access to development resources.
- Why this job: Make a real impact in a dynamic environment while fostering a culture of excellence.
- Qualifications: Proven experience in leading technical teams and a strong grasp of ITIL best practices.
- Other info: Be part of a diverse team committed to continuous improvement and career growth.
The predicted salary is between 43200 - 72000 £ per year.
Head of Technical Delivery to lead and oversee multiple 3rd line technical teams across the business. You will manage a group of Technical Team Leaders, ensuring their teams deliver high quality technical services and support to meet both business and client requirements.
Reporting directly to the Technical Delivery Director, you will be responsible for driving operational excellence, ensuring consistent delivery, and promoting continuous improvement across all technical areas. You will work closely with your team leaders, providing guidance, support, and leadership to align technical activities with wider business objectives.
What You’ll Be Responsible For
- Lead and manage multiple 3rd line technical teams through their respective Technical Team Leaders, ensuring teams are motivated, effective, and aligned with business objectives.
- Take ownership of the operational delivery of all technical services, ensuring consistent, high-quality outcomes for internal and external stakeholders.
- Act as the point of escalation for complex technical issues, providing guidance and direction to ensure timely and effective resolution.
- Collaborate with the Technical Delivery Director to define priorities, allocate resources, and plan work across teams to meet business and client requirements.
- Monitor team performance against agreed KPIs and SLAs, using insights to drive continuous improvement and optimise service delivery.
- Promote and embed ITIL best practice across technical teams, ensuring structured approaches to incident, problem, and change management.
- Identify opportunities to improve processes, tools, and working practices across teams, leading or supporting initiatives to enhance efficiency and service quality.
- Provide coaching, guidance, and development to Technical Team Leaders, ensuring leadership capability is strong across all teams.
- Foster a culture of accountability, collaboration, and continuous improvement within and across technical teams.
- Ensure clear and effective communication between teams, senior management, and other business functions.
- Produce regular reports on technical delivery, highlighting achievements, risks, and areas for development to senior management.
About You
- Experienced in leading multiple technical teams within a managed service or IT environment, with a strong track record of delivering high-quality technical services.
- Confident managing senior engineers and Technical Team Leaders, with the ability to motivate, coach, and develop staff to reach their full potential.
- Technically strong, with a broad scope of experience in areas such as Desktop Support, Microsoft services, SQL, Linux and networking.
- Knowledgeable in ITIL and best practice frameworks, with the ability to apply structured processes to improve service delivery.
- Comfortable using KPIs, SLAs, and performance metrics to monitor, analyse, and improve team and service performance.
- Approachable and professional, able to build strong relationships with technical teams, senior management, and other business functions.
- Well organised, adaptable, and able to work effectively under pressure, balancing operational demands with strategic priorities.
- Committed to continuous improvement, fostering a culture of accountability, collaboration, and technical excellence across teams.
Benefits / Perks
- 25 days annual leave + public holidays
- One extra day off to celebrate your birthday
- Company Pension Scheme
- Employee Assistance Programme (EAP) for wellbeing support
- Global team activity challenges
- Unlimited access to Pluralsight for continuous development
- Real opportunities to grow, including international progression
Why Ekco
- Microsoft’s 2023 Rising Star Security Partner of the Year
- First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
- Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
- A culture rooted in diversity, equality, inclusion & belonging
- A commitment to internal mobility and career progression
- Flexible, family-friendly working at the heart of our culture
- Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.
Head of Technical Delivery in Milton Keynes employer: Bluecube Technology Solutions - An Ekco Company
Contact Detail:
Bluecube Technology Solutions - An Ekco Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technical Delivery in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Ekco or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership skills and technical knowledge. Be ready to discuss how you've driven operational excellence and improved team performance in past roles. We want to see your passion for continuous improvement!
✨Tip Number 3
Showcase your ability to foster collaboration and accountability within teams. Share examples of how you've motivated and developed team leaders to achieve their best. This is key for a role like Head of Technical Delivery!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Ekco.
We think you need these skills to ace Head of Technical Delivery in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Technical Delivery role. Highlight your leadership experience and technical expertise, especially in managing multiple teams and delivering high-quality services.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've driven operational excellence and improved service delivery in previous roles. Make it personal and engaging!
Showcase Your Technical Knowledge: Since this role requires a broad understanding of various technical areas, don’t shy away from mentioning your experience with Desktop Support, Microsoft services, SQL, Linux, and networking. We want to see your technical prowess shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Ekco!
How to prepare for a job interview at Bluecube Technology Solutions - An Ekco Company
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially in areas like Desktop Support, Microsoft services, SQL, Linux, and networking. You don’t need to be an expert in everything, but being able to discuss your experience confidently will show that you’re the right fit for leading multiple technical teams.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve provided guidance or resolved complex issues. This will demonstrate your ability to lead and support Technical Team Leaders effectively.
✨Understand ITIL Best Practices
Familiarise yourself with ITIL frameworks and be ready to discuss how you’ve applied structured processes to improve service delivery. Highlight any initiatives you’ve led that enhanced efficiency or quality, as this aligns perfectly with the role’s focus on operational excellence.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves collaboration with various teams and senior management, being able to communicate effectively is crucial. Prepare to discuss how you’ve fostered strong relationships in previous roles and how you plan to do the same at Ekco.
