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- Tasks: Provide top-notch technical support and manage incidents for our clients.
- Company: Leading cloud solution provider in Milton Keynes with a focus on service excellence.
- Benefits: 25 days annual leave, company pension, and access to continuous development resources.
- Why this job: Join a dynamic team and enhance your skills while delivering exceptional customer service.
- Qualifications: Experience with Microsoft technologies like Active Directory, Office 365, and Azure.
- Other info: Great opportunities for career growth and professional development.
The predicted salary is between 30000 - 42000 £ per year.
A leading cloud solution provider in Milton Keynes seeks a 2nd Line Engineer for service delivery. This role involves providing technical support, managing incidents, and ensuring high customer service adherence.
The ideal candidate will have experience with Microsoft technologies, including Active Directory, Office 365, and Azure.
Benefits include:
- 25 days annual leave
- Company pension
- Opportunities for continuous development through platforms like Pluralsight
2nd Line Engineer – Service Delivery & IT Support in Milton Keynes employer: Bluecube Technology Solutions - An Ekco Company
Contact Detail:
Bluecube Technology Solutions - An Ekco Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer – Service Delivery & IT Support in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you're comfortable discussing Microsoft technologies like Active Directory and Azure, as these will likely come up during your chat.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled tricky IT issues in the past. This will demonstrate your ability to manage incidents effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Engineer – Service Delivery & IT Support in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies like Active Directory, Office 365, and Azure. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service delivery and IT support. We love seeing candidates who are genuinely excited about the role and our company.
Showcase Your Customer Service Skills: Since this role involves high customer service adherence, make sure to highlight any previous experience where you’ve gone above and beyond for customers. We value those who can keep our clients happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bluecube Technology Solutions - An Ekco Company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Active Directory, Office 365, and Azure. Be ready to discuss how you've used these tools in past roles and be prepared for technical questions that test your understanding.
✨Showcase Your Customer Service Skills
Since this role emphasises high customer service adherence, think of examples where you've gone above and beyond for a customer. Prepare to share specific incidents where your support made a difference, highlighting your problem-solving skills and empathy.
✨Prepare for Incident Management Scenarios
Expect questions about how you would handle various incident management scenarios. Think through the steps you would take to resolve issues efficiently and ensure minimal disruption to users. Practising these scenarios can help you articulate your thought process clearly.
✨Emphasise Continuous Development
With opportunities for continuous development mentioned in the job description, be ready to discuss your own learning journey. Mention any relevant courses or certifications you've pursued, and express your enthusiasm for platforms like Pluralsight to show you're committed to growing your skills.
