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- Tasks: Provide top-notch IT support and manage client technical issues with a proactive approach.
- Company: Join Ekco, a fast-growing cloud solution provider in Europe with a vibrant culture.
- Benefits: Enjoy 25 days leave, birthday leave, pension scheme, and unlimited learning access.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Strong technical background in IT support and customer service skills.
- Other info: Great opportunities for growth and international development in a diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the IT Support Engineer role at Bluecube Technology Solutions - An Ekco Company.
About Ekco: Founded in 2016, Ekco is one of the fastest growing cloud solution providers in Europe. We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. We take businesses to the cloud and back. We have over 1000 talented colleagues across the UK, Benelux & Ireland.
The Role: Ekco is seeking a customer‐focused IT Support Engineer with a strong technical background. The team is dedicated to Ekco's Legal and Chambers clients and operates from our Chancery Lane office. Reporting to the Chambers team leader, you will manage tickets, assist with larger projects, handle desktop support, device builds, InTune policies, network issues and client technical escalations both remotely and on site.
Key Responsibilities:
- Daily walkaround site checks and contractual site visits for London‐based legal clients.
- Manage all open tickets for VIP clients.
- Take ownership of client issues with a proactive approach to resolve tickets whilst liaising with appropriate teams and 3rd party vendors.
- Manage service desk tickets in accordance with client SLAs.
- Produce relevant or required process documents to improve the overall service of the support desk function.
- Support alongside our PMO to scope and deliver projects.
Technologies and tools expected:
- Windows Server 2022/2019/2016
- Azure & MEM
- Windows 10 desktop systems
- Hyper‐V
- Active Directory
- Deployment Services – Intune/Group Policy/WDS
- Networking (Switching/VLANs/Routing/Firewalls)
- AVD
- Enterprise Wireless administration
- macOS
Desirable but not essential: AZ‐900 / AZ‐104 / CompTIA Network+ / CCNA
Benefits / Perks:
- Time off – 25 days leave + public holidays.
- 1 day Birthday leave per year.
- Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice.
- Employee Assistance Programme (EAP) – dedicated mental health, emotional wellbeing and general advice.
- EkcOlympics – a global activity for fun!
- Learning & development – Unlimited access to Pluralsight platform.
- A lot of responsibilities & opportunities to grow (also internationally).
Why Ekco:
- Microsoft's 2023 Rising Star Security Partner of the year.
- VMware & Veeam top partner status.
- Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards.
- Ekco is committed to cultivating an environment that promotes diversity, equality, inclusion and belonging.
- We recognise the value of internal mobility and encourage opportunities for internal development & progression.
- Flexible working with a family‐friendly focus are at the core of our company values.
Employment Details:
- Seniority level: Mid‐Senior level.
- Employment type: Full‐time.
- Job function: Information Technology.
IT Support Engineer in London employer: Bluecube Technology Solutions - An Ekco Company
Contact Detail:
Bluecube Technology Solutions - An Ekco Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Ekco on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Windows Server, Azure, and all those networking bits. We want to see your passion for tech!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share examples of how you've tackled tricky IT issues in the past. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ekco team!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience with Windows Server, Azure, and any other technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Ekco. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about proactive problem-solving, so let us know how you’ve taken ownership of client issues and resolved them effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team at Ekco!
How to prepare for a job interview at Bluecube Technology Solutions - An Ekco Company
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Windows Server and Azure. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Show Off Your Customer Focus
Ekco is looking for someone who can manage VIP client issues effectively. Prepare examples of how you've handled customer support situations, especially those that required a proactive approach to problem-solving.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face as an IT Support Engineer. Think about how you would handle ticket management or technical escalations, and be ready to walk the interviewer through your thought process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
