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For Companies At a Glance
- Tasks: Join our Builds Team to create and deliver top-notch IT setups for new staff.
- Company: Ekco is a fast-growing tech company, recognised for outstanding service and innovation.
- Benefits: Enjoy 25 days leave, birthday leave, a pension scheme, and access to mental health support.
- Why this job: Be part of a dynamic team that values excellence, learning, and client satisfaction.
- Qualifications: Tech-savvy with desktop support experience; familiarity with Active Directory and Microsoft tools is a plus.
- Other info: Work in a vibrant office with a gym, pool table, and café, all in Central Milton Keynes.
The predicted salary is between 36000 - 60000 £ per year.
As an IT Build Engineer, you will hold a key role within our Builds Team and report to our Builds Team Leader. You are responsible for delivering, right first time, Laptop/PC and Mobile build experience for our client’s staff, delivering a great first impression of their IT team (Ekco) whilst ensuring they are setup and ready to work, making their lives easier.
Objective of the Technical Delivery Team
To keep our existing clients and to get new clients. We do this through delivering outstanding service to our clients which means they want to keep using us to support their IT and they also tell other people about how amazing we are. We achieve this through caring, by owning the issues and taking responsibility for resolution. We are good at what we do, we are engaged, we care, and we go above and beyond to serve our clients.
The role
The role, by its very nature is one that requires a desire for success with operational excellence; when our clients employ new staff, they will be relying on you and the team around you to deliver an outstanding onboarding experience. Your specific task will be ensuring that their PC/Laptop and Mobile Phone has been built specifically for them using an agreed process and standard. Some of these processes will be automated using Microsoft Deployment Toolkit (MDT) or Intune, some will be part automated, some will be manual to a pre-defined process. You will be detailed, and process orientated. It is critical that the builds are correct, are tested, and are out on time. This will be your responsibility. Your office base will be Central Milton Keynes.
Responsibilities
- To deliver an outstanding customer service experience to our clients
- To build PC’s, Laptops and Mobile Phones for new starters, ensuring they are only shipped when they are 100% correct
- Ensuring that any issues are escalated to the appropriate internal teams for efficient resolution
- Identifying issues with automated processes and reporting them to our DevOps function for rectification
- Identifying manual processes that can be automated; we look to drive automation to deliver a faster and consistent build experience
- Taking ownership of every build process that is assigned to you managing them through to resolution (and seeking support from other teams where appropriate)
- To engage with our internal training and development programme (this covers both technical, soft skills; time will be provided within your working week to facilitate this)
Technical Skills
- Desktop Support / Build experience
- A genuine interest in technology
- Knowledge of Active Directory / Azure Active Directory
- Microsoft Intune (desirable)
- Microsoft Deployment Toolkit (MDT) (desirable)
- Microsoft Azure (desirable)
Personal Qualities
- Friendly and polite
- Confident
- Task and detail oriented
- A fast learner with a demonstrated desire for continuous learning and improvement.
Benefits/Perks
- Time off - 25 days leave + public holidays x1 day Birthday leave per year
- Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
- Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
- EkcOlympics - a global activity for fun!
- Learning & development - Unlimited access to Pluralsight learning platform
- A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
- Microsoft’s 2023 Rising Star Security Partner of the year
- VMware & Veeam top partner status
- Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
- Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
- We recognise the value of internal mobility and encourage opportunities for internal development & progression
- Flexible working with a family friendly focus are at the core of our company values
IT Build Engineer employer: Bluecube Technology Solutions - An Ekco Company
Contact Detail:
Bluecube Technology Solutions - An Ekco Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Build Engineer
✨Tip Number 1
Familiarise yourself with the Microsoft Deployment Toolkit (MDT) and Intune, as these are key tools for the role. Consider setting up a test environment to practice building and deploying images, which will give you hands-on experience that can impress during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've identified and resolved issues in previous roles. This could involve discussing any automation processes you've improved or manual tasks you've streamlined, as this aligns with the responsibilities of the IT Build Engineer.
✨Tip Number 3
Engage with online communities or forums related to desktop support and IT builds. Networking with professionals in the field can provide insights into best practices and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to discuss your approach to customer service during the interview. Since delivering an outstanding customer experience is crucial, think of specific instances where you've gone above and beyond to help clients or colleagues, demonstrating your commitment to service excellence.
We think you need these skills to ace IT Build Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and build processes. Emphasise any familiarity with Microsoft Intune, MDT, and Azure, as these are desirable skills for the role.
Craft a Strong Cover Letter: In your cover letter, express your genuine interest in technology and detail how your skills align with the responsibilities of the IT Build Engineer position. Mention your commitment to delivering outstanding customer service and operational excellence.
Showcase Problem-Solving Skills: Provide examples in your application of how you've identified issues in processes and taken ownership to resolve them. This will demonstrate your proactive approach and ability to work collaboratively with teams.
Highlight Continuous Learning: Mention any ongoing training or certifications you are pursuing related to IT and technology. This shows your dedication to continuous improvement, which is a key quality sought by the company.
How to prepare for a job interview at Bluecube Technology Solutions - An Ekco Company
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop support and build processes. Highlight any familiarity you have with Microsoft Intune, MDT, or Azure, as these are desirable skills for the role.
✨Demonstrate Attention to Detail
Since the role requires a high level of accuracy in builds, share examples from your past work where your attention to detail made a significant difference. This will show that you understand the importance of delivering a 'right first time' service.
✨Emphasise Customer Service
The position is all about providing an outstanding customer experience. Be ready to discuss how you've gone above and beyond for clients in previous roles, and how you plan to do the same at Ekco.
✨Express Your Willingness to Learn
Mention your eagerness for continuous learning and improvement. Talk about any relevant training or development you've pursued, and express your enthusiasm for engaging with Ekco's internal training programmes.
