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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for our clients.
- Company: Join Bluecube Technology Solutions, a dynamic part of Ekco.
- Benefits: Enjoy 25 days leave, birthday leave, and a company pension scheme.
- Why this job: Kickstart your tech career with a supportive team and growth opportunities.
- Qualifications: Experience with Windows systems and strong communication skills are essential.
- Other info: Flexible working environment with a focus on diversity and inclusion.
The predicted salary is between 28800 - 43200 ÂŁ per year.
2nd Line Engineer – Service Delivery – Ekco UK, Milton Keynes
Location: Milton Keynes, England, United Kingdom
Overview
Ekco is a fast‑growing cloud solution provider and security‑first MSP built on local expertise, operating across the UK, Ireland, Benelux, South Africa and Malaysia. Founded in 2016, we help organisations modernise their cloud environments, strengthen security and maximise technology investment.
Core Values
- On It – Ownership & follow‑through
- All In – Collaboration and commitment
- Connected – Trusted relationships
- Hungry to Grow – Curiosity & continuous learning
Day‑to‑Day Responsibilities
- Provide technical support for incidents and service requests via phone, email and portal.
- Log all incidents and service requests into FreshService; manage workload, keep ticket status and next steps clear.
- Assist first‑line colleagues, offering mentorship and building camaraderie.
- Maintain high customer service, adhere to ITIL principles, own incidents and requests, and proactively support customers.
- Ensure SLA obligations are met at all times.
- Update the internal asset database accurately.
- Contribute to creation, development and review of departmental procedures and policies.
- Prioritise own workload while being ready to support other service desk team members when required.
Essential Skills & Experience
- Experience with Windows 7/8/10 desktop OS
- Microsoft Active Directory and Group Policy
- Office 365 administration and problem‑solving
- Microsoft Azure and Intune
- Hands‑on networking experience
- General IT troubleshooting skills
Benefits & Perks
- 25 days annual leave + public holidays
- Birthday leave – one extra day off to celebrate
- Company pension scheme
- Employee Assistance Programme (EAP) for wellbeing support
- EkcOlympics – global team activity challenges
- Unlimited access to Pluralsight for continuous development
- Opportunities for international progression
Why Ekco
- Microsoft’s 2023 Rising Star Security Partner of the Year
- First Irish Microsoft MSP to achieve all four Microsoft security specialisations
- 4th fastest‑growing technology company in Deloitte Fast50 Awards
- Diverse, inclusive, equal & belonging culture
- Internal mobility and career progression
- Flexible, family‑friendly working environment
- Trusted security‑first MSP for IT leaders driving operational efficiency and risk management
Job Details
- Senior‑ity level: Entry level
- Employment type: Full‑time
- Job function: Engineering and Information Technology
- Industries: IT Services and IT Consulting
- Location: Milton Keynes, England, United Kingdom
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2nd Line Engineer employer: Bluecube Technology Solutions - An Ekco Company
Contact Detail:
Bluecube Technology Solutions - An Ekco Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on Windows Server and Azure, as these are key for the 2nd Line Engineer role. We recommend doing some hands-on practice or even taking a quick online course to boost your confidence.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to explain technical issues in simple terms is crucial. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees at Bluecube Technology Solutions on LinkedIn. A friendly message can go a long way in making you stand out when applying through our website.
✨Tip Number 4
Prepare for the interview! Research common 2nd line support questions and think about how your experiences relate to the job description. We suggest having a few examples ready that showcase your problem-solving skills.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Engineer role. Highlight your technical support skills and any relevant experience with Windows Server, Azure, and networking. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and problem-solving skills. Let us know why you're excited about joining Bluecube Technology Solutions and how you can contribute.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. We appreciate attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bluecube Technology Solutions - An Ekco Company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Azure, and Active Directory. Be ready to discuss your experience with these technologies and how you've used them in past roles or projects. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Practice Problem-Solving Scenarios
Prepare for common 2nd line support scenarios by practising how you would troubleshoot issues. Think about how you would approach a ticket involving networking problems or a Windows desktop issue. Being able to articulate your thought process will impress the interviewers.
✨Show Off Your Communication Skills
Since this role requires excellent written and verbal communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate with a non-technical customer, so think about how you can make complex ideas easy to understand.
✨Demonstrate Your Proactive Attitude
During the interview, share examples of how you've gone above and beyond in previous roles. Whether it’s taking the initiative to learn a new tool or helping a colleague solve a problem, showing your proactive nature will align perfectly with what they’re looking for in a candidate.
