Clinical Quality and Development Lead in Worthing

Help shape the future of preventative healthcare at Bluecrest. As our Clinical Quality & Development Lead, you'll play a key role in safeguarding the clinical integrity, quality, and impact of the services we deliver. Working across teams, you'll champion best practice, strengthen clinical standards, and support exceptional healthcare delivery that drives outstanding customer outcomes. With a strong clinical background and a passion for preventative health or lifestyle medicine, you'll help steer our strategy to become a leading provider of personalised, data-driven health insights. This is a role for someone who enjoys influencing positive change, guiding others, and promoting evidence-based practice, all with the goal of helping customers live health-confident.

What can we offer you in return?

• Balance & Support

• Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library - accessible for everyone!

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance

About the role

The clinical quality and development lead for Bluecrest Wellness is a pivotal role responsible for supporting the clinical integrity, quality, and efficacy of the services provided by the Bluecrest team. The clinical quality and development lead will work across the organisation to support excellent healthcare delivery, optimise customer outcomes, and promote evidence-based practices. The post holder will have a keen interest in preventative health and/or lifestyle medicine and work with the clinical team on our strategy to become a lead provider enabling customers to live health confident with their personalised data. This position requires a strong clinical background with good leadership and communication skills.

Clinical Oversight

• Provide day-to-day clinical support and guidance to maintain high standards of care.
• Support the development, implementation, and maintenance of clinical protocols, standards, and procedures.
• Review and evaluate clinical processes to identify opportunities for improved safety, efficiency, and quality.
• Support the Results Team in managing clinical queries, particularly those involving safety-critical results and interpretation.
• Provide clear, accurate information to partner organisations including laboratories, Private GP services and onward pathways.
• Provide supplier management to partner organisations and services.
• Provide line management to the health and wellbeing coaches.
• Contribute to coaching and development of Health & Wellbeing Coaches to maintain high-quality customer service and clinical understanding.
• Support infection prevention and control initiatives and work with operational leads to maintain high standards within clinical teams.
• To work with the head of clinical service delivery to ensure high standards across the clinical team.
• Assist in developing and maintaining clinical narrative, educational material, and written guidance through the page review process.

Complaint Handling

• Support clinical complaint handling in collaboration with the customer experience team, ensuring timely, accurate, and clinically appropriate responses.
• Investigate significant incidents and complaints, contributing to lessons learned and service improvement.
• Attend quality and compliance meetings to review clinical incidents and adverse events.

Product Development and Innovation

• Drive the development of new clinical products and services aligned with organisational strategy.
• Work with product owners and marketing teams to ensure clinical accuracy and evidence-based content.
• Support the launch of new products to market, ensuring robust clinical input and governance.
• Identify emerging trends and innovations in clinical practice to inform product development.
• Represent the organisation at relevant sector events to promote services and strengthen relationships with key stakeholders.

Quality Assurance and Governance

• Monitor the quality and effectiveness of health assessment services using performance metrics and quality improvement frameworks.
• Support compliance with regulations, clinical standards, and accreditation requirements.
• Promote customer safety and help identify, elevate, and address potential risks.
• Contribute to drafting and reviewing SOPs, policies, and clinical documents relating to health assessment services.

Collaboration and Communication

• Provide clinical insight to call-centre staff and improve clinical signposting for customers.
• Work with the Corporate Team and medical writer to support the delivery of management information reports and ensure clinical content is accurate and relevant.
• Maintain and develop strong relationships with external clinical partners through timely communication and responsiveness.
• Provide reporting on KPIs with partners.

Professional Development

• Working with the clinical educator, support training, mentorship, and ongoing professional development of clinical and operational staff.
• Working with the clinical educator and the medical writer, support the delivery of clinical education across the organisation through webinars, workshops, and written resources.
• Maintain up-to-date knowledge of clinical best practice, medical technology, healthcare policy, and emerging research.
• Model and encourage a culture of continuous learning and professional growth across clinical teams.

What we would like to see from you

• Active registration with an appropriate professional body with a license to practice in the UK.
• 5 years clinical experience.
• Can demonstrate a sound clinical skill set.
• Experience in driving and supporting clinical governance.
• Experience in developing clinical policies and SOPs.
• Evidence of ability to build and sustain effective partnerships with internal and external stakeholders and build credibility and good working relationships with colleagues.
• Experience of interpretation of laboratory tests and understand the limitations and correct method of obtaining accurate clinical results.
• Ability to read clinical research and interpret findings relevant to clinical practice.
• Track record of delivering clinical education to teams.
• Experience or transferable skills in product design.

*Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process.

Ready to Take the Next Step? If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you. Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest. We're excited to learn more about you!

Everyone is Welcome

We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance. Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence. Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work - because when people feel they truly belong, they do their best work. This commitment is not just part of our policy - it's part of our purpose. It reflects who we are, how we lead, and how we grow together.

Other Info

Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs-including those considered 'spent'-must be disclosed as part of the application process. We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding. Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect. Please be aware that we are currently unable to offer visa sponsorship for this position.