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For Companies At a Glance
- Tasks: Engage with customers, manage inquiries, and promote health services to improve wellbeing.
- Company: Join Bluecrest, a forward-thinking company dedicated to health and wellness.
- Benefits: Enjoy competitive salary, uncapped commission, and generous annual leave.
- Other info: Flexible remote work with opportunities for career growth and personal development.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: Experience in sales or customer service, strong communication skills, and resilience.
The predicted salary is between 26545 - 33000 £ per year.
At Bluecrest, we're building smarter ways for people to understand and take control of their health. By delivering accessible, affordable health insight, we support individuals and businesses to make informed decisions about wellbeing and preventative care. As one of our Sales Support Advisors, you'll play a critical role in reconnecting with customers, understanding their needs, and helping them access services that can make a real difference to their wellbeing. This is a sales-focused, customer reengagement role combining inbound enquiries with proactive outbound contact to existing customers.
What can we offer you in return?
- Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
- Company Sick Pay Scheme
- Enhanced Family Leave
- Learning & Development
- Apprenticeship Schemes
- Career Development Opportunities
- Bluecrest Academy for Aspiring Managers
- Leadership Development Programme
- 24/7 Learning Library - accessible for everyone!
- Salary exchange pension
- Generous uncapped commission structure. Our current Sales Advisors are earning an OTE of anything from £28,000 - £33,000 per year including commission
- Employee Charity Sponsorship Scheme
- Retail and Leisure Discounts
- Home Office Allowance
- Sophos @Home Protection
- Employee Assistance Programme
- Health & Wellbeing
- Discounted Gym Membership
- Cycle to Work Scheme
- Four Free Health Assessments per year for yourself, family or friends
- 50% Off Additional Health Tests
- Life Insurance after qualifying period & subject to terms and conditions and/or eligibility.
Responsibilities
- Managing inbound sales enquiries across B2C, B2B and strategic partners
- Making proactive outbound calls to existing customers, many of whom may not have engaged with us for some time
- Reintroducing Bluecrest services, rebuilding interest, and confidently handling resistance or objections
- Managing conversations with customers who may be initially disengaged or hesitant, and working to rebuild interest through effective communication
- Working to clear sales targets, quality standards (95% QA), and customer interaction SLAs
- Using empathy, resilience, and persuasion to turn difficult conversations into successful outcomes
- Not every customer will be ready to engage; success in this role comes from persistence, confidence, and the ability to re‑earn attention.
The hours
- Full time, Permanent
- 37.5 hours per week
- These hours can fall any days between Monday and Sunday
- Monday to Friday working hours, any times between 7am - 8pm
- Saturday and Sunday working hours, any times between 8am - 5.30pm
- Weekends are rotational: you may find yourself working 2/6 weekends
- Hybrid - 1 day per week in the office
What We Would Like To See From You
- Desirable
- Contact centre, retention, winback, or outbound sales experience
- Commission-based role experience
- Interest in healthcare or wellbeing
- Proficient in the use of Microsoft Office tools
- Essential
- Be comfortable handling a high volume of calls where not every customer will want to engage
- Be motivated by turning difficult conversations into successful outcomes
- Experience working towards sales targets or KPIs
- Confidence speaking with customers by phone and adapting communication styles
- Emotional resilience and the ability to stay motivated despite rejection
- Strong objection handling and rapport building skills
- Comfort working independently in a hybrid environment
- Excellent verbal and written communication skills
- Comfortable working in a remote setting
- Professional telephone manner
- The ability to correspond with customers through various types of correspondence including sales, service, mail, chat, telephone and email
All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process.
We're excited to learn more about you! If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you. Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.
Everyone is Welcome
We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance. Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence. Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work.
Other Info
Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs—including those considered 'spent'—must be disclosed as part of the application process. We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding. Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect. Please be aware that we are currently unable to offer visa sponsorship for this position.
Sales Support Advisor (Remote Contact Centre) employer: Bluecrest Wellness
Contact Detail:
Bluecrest Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisor (Remote Contact Centre)
✨Tip Number 1
Get to know the company inside out! Research Bluecrest's mission and values, especially their focus on health and wellbeing. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. Focus on handling objections and turning those tricky conversations into positive outcomes.
✨Tip Number 3
Be ready to share your success stories! Think of examples from your past experiences where you've met sales targets or turned around difficult situations. This will help you stand out and demonstrate your ability to thrive in a sales-focused environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the Bluecrest team. We can't wait to hear from you!
We think you need these skills to ace Sales Support Advisor (Remote Contact Centre)
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight any sales experience you have. We want to see how you've successfully engaged with customers in the past, especially in a contact centre or similar environment.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Bluecrest Wellness
✨Know Your Stuff
Before the interview, make sure you understand Bluecrest's mission and services. Familiarise yourself with their health insights and how they help customers. This will show your genuine interest and help you connect better during the conversation.
✨Practice Your Pitch
Since this role involves sales and customer engagement, practice how you would handle common objections or difficult conversations. Role-playing with a friend can help you build confidence and refine your communication style.
✨Show Empathy and Resilience
During the interview, highlight your ability to empathise with customers and turn challenging situations into positive outcomes. Share specific examples from your past experiences where you successfully re-engaged a hesitant customer.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if Bluecrest is the right fit for you. Think about asking about their training programmes or how they support employee development.