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- Tasks: Support our Field Team with admin tasks and ensure smooth operations.
- Company: Join a purpose-driven organisation focused on health and wellness.
- Benefits: Enjoy competitive pay, bonuses, health assessments, and flexible working options.
- Why this job: Make a meaningful impact in a collaborative and fun environment.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: This role requires a satisfactory criminal records check.
The predicted salary is between 22000 - 29000 £ per year.
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Company Description
An organisation with a strong purpose, vision and goal – we\’re all about living health confident.
Position
Operations Support Executive
Worthing, West Sussex
£26,260 per year plus performance-based bonus
Full time, Permanent
Join Abbie, Issy, Tara, Zoe and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.
On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.
If you\’re ready to make a meaningful impact, we’d love to have you on board.
What we can offer you in return*
- A competitive salary of £26,260 per year
- Annual performance based bonus of £3,000 per year (paid quarterly)
- Four free Health Assessments per year, which can be used by yourself, family or friends
- A further 50% off any additional testing
- 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days
- Sophos@Home protection
- EAP Scheme
- Company sick pay scheme
- Enhanced family leave
- Life Insurance
- Employee referral bonus scheme of up to £1,000
- Matched company pension (up to 5% or up to capped amount)
- Cycle to Work Scheme
- Employee Charity Sponsorship Scheme
- Discounted Gym Membership
- Home office allowance – yearly allowance of £130 to make working from home more comfortable!
- After qualifying period & subject to terms and conditions and/or eligibility.
You’ll be responsible for…*
- Efficiently Manage Tickets: Use our business systems to handle tickets raised by the Field Team, ensuring timely responses in line with our SLA\’s.
- Be the First Point of Contact: Manage the Field Support telephone line and click-to-chat function, addressing queries as soon as they arise.
- Organise and Prioritise: Take charge of your daily workload, setting priorities to ensure smooth operations.
- Research and Resolve: Investigate and answer queries, collaborating with other departments as needed to take appropriate action.
- Coordinate Accommodation: Book hotel accommodation for the Field Team, working towards KPI\’s to minimise costs.
- Collaborate with the Results Team: Proactively chase and update outstanding Biometrics and ECG Results, highlighting trends to HAS Managers for further training.
- Ensure Smooth Clinic Operations: Liaise with team members to maintain the smooth running of clinics.
- Support Resource Planning: Assist with rota requests, cancellations, reschedules, and sickness cover.
- Review and Approve: Oversee timesheets and expenses, ensuring they are completed and approved.
- Support HAS Managers: Take notes during key investigations and disciplinary meetings.
- Stay Informed: Regularly update your knowledge on field regulations, company products, processes, and procedures.
Why Join Us?
- Impactful Work: Your role is crucial in ensuring our Field Team operates efficiently and effectively.
- Collaborative Environment: Work closely with various teams and departments, fostering a supportive and dynamic workplace.
- Professional Growth: Opportunities for continuous learning and development in a fast-paced environment.
- Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.
- There may be on call requirements for this role
The Hours
- Full time – 37.5 hours per week total
- Permanent
- Hybrid – minimum of 1-2 days in our Worthing Head Office per week
- Able to work any days between Monday to Sunday
- Able to work any times between 6am and 10pm
- 10 hour shifts, 4 days on, 3 days off.
- Rotational rota working earlies, lates and weekends
Requirements
To be successful in this role, we’d like you to be able to demonstrate some of the following key skills, knowledge experience or behaviours..
- Excellent planning and organisation
- Prior experience using Microsoft Office Applications – Excel in particular, and strong computer literacy
- Strong communication with the ability to provide clear and concise feedback
- Be a natural conversationalist
- Be able to communicate confidently both over the phone and in person
- Great listening skills
- The ability to work in pressurised situations
- Be responsible by nature, and be able to take accountability for your actions
- Extensive customer service experience
- Please note: All roles at Bluecrest Wellness will require a satisfactory criminal records check as part of our onboarding process
Other information
The next steps…
So, if you think you’ve got some exceptional skills to offer us as part of our Field Support Team, and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!
Equal Opportunities
Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.
We base all our employment decisions on merit, job requirements and organisational needs.
Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.
Other Info
- The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared.
- We kindly ask recruitment agencies to refrain from contacting us.
- Any personal information you share with us will be treated in line with our company Privacy Policy.
- At present we are unable to provide sponsorship of Visa’s for our vacancies
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Wellness and Fitness Services
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Operations Support Executive employer: Bluecrest Wellness
Contact Detail:
Bluecrest Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Executive
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Operations Support Executive role. Understanding the nuances of managing tickets, coordinating accommodation, and supporting resource planning will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've effectively handled queries or resolved issues in previous roles. This will highlight your ability to communicate clearly and provide concise feedback, which is crucial for this position.
✨Tip Number 3
Research Bluecrest Wellness and their mission. Being able to articulate how your values align with theirs during the interview can set you apart from other candidates and show that you're genuinely interested in contributing to their purpose.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple priorities. Think of specific instances where you've successfully juggled tasks under pressure, as this will resonate well with the team-oriented and dynamic environment they promote.
We think you need these skills to ace Operations Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Support Executive role. Focus on your planning, organisation, and customer service skills, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for the responsibilities outlined in the job description.
Highlight Key Skills: In your application, emphasise your proficiency in Microsoft Office, particularly Excel, and your strong communication skills. These are essential for managing tickets and liaising with the Field Team.
Showcase Your Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved issues in past roles. This will demonstrate your ability to research and resolve queries effectively, which is a key part of the job.
How to prepare for a job interview at Bluecrest Wellness
✨Showcase Your Organisational Skills
As an Operations Support Executive, you'll need to manage multiple priorities. Be prepared to discuss specific examples from your past experiences where you successfully organised tasks or projects, demonstrating your ability to handle a busy workload.
✨Demonstrate Strong Communication Abilities
This role requires excellent communication skills, both verbal and written. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with team members or customers in previous roles.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office, especially Excel, is crucial for this position, brush up on your skills. Be ready to discuss how you've used these tools in the past to manage data or streamline processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you've had to resolve conflicts or manage urgent requests, and be ready to explain your thought process and the outcomes.
