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- Tasks: Lead real-time analytics for contact centre operations and monitor performance metrics.
- Company: Health intelligence company focused on innovative solutions.
- Benefits: Competitive salary, hybrid work model, and additional benefits.
- Why this job: Make a difference in health intelligence while developing your analytical skills.
- Qualifications: Experience in real-time management and proficiency in Power BI and advanced Excel.
- Other info: Exciting opportunity for career growth in a dynamic environment.
The predicted salary is between 30000 - 36000 £ per year.
A health intelligence company is seeking a Contact Centre Systems and Data Analyst to oversee CCaaS operations. Responsibilities include monitoring performance metrics and supporting system functionalities like NICE CXone.
Ideal candidates will have:
- Real-time management experience
- Strong analytical skills
- Proficiency in tools like Power BI and advanced Excel
The role is hybrid, based in Worthing, offering a salary of £31,646 plus benefits.
Real-Time CCaaS Analytics Lead in London employer: Bluecrest Wellness
Contact Detail:
Bluecrest Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time CCaaS Analytics Lead in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to CCaaS and analytics. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience with tools like Power BI and advanced Excel. This will give you an edge and demonstrate your analytical prowess to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Real-Time CCaaS Analytics Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your real-time management experience and analytical skills. We want to see how your background aligns with the responsibilities of overseeing CCaaS operations.
Showcase Your Skills: Don’t forget to mention your proficiency in tools like Power BI and advanced Excel. We’re looking for candidates who can hit the ground running, so let us know how you’ve used these tools in past roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements stand out without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bluecrest Wellness
✨Know Your CCaaS Inside Out
Make sure you’re well-versed in CCaaS operations, especially with systems like NICE CXone. Brush up on how these platforms work and be ready to discuss your experience managing them in real-time.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've used tools like Power BI and advanced Excel to monitor performance metrics and drive improvements in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in real-time management. Think of specific situations where you had to make quick decisions and how you handled them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s approach to health intelligence and how they measure success in their CCaaS operations. This shows your genuine interest in the role.
