Field Support Executive in London

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Company
At Bluecrest, we’re more than a health assessment provider — we’re the health intelligence company. Since our founding in 2012, we’ve been on a mission to make high‑quality, affordable health monitoring accessible to everyone across the UK and Ireland. Serving both individual customers and businesses, we empower people to take control of their wellbeing through early detection and long‑term health insights. Our purpose is simple yet powerful: to give everyone confidence in their health. By 2028, our vision is to be the UK’s leading health intelligence company, delivering vital health insights to over a million people every single day. We’re proud to help people live healthier for longer, and we do it by making personal health monitoring easy, affordable, and impactful.
Role Details
Field Support Executive – Worthing, West Sussex – £26,260 per year plus performance‑based bonus. Full‑time, permanent. Hybrid – minimum 1‑2 days in our Worthing Head Office per week.
About the Role
As a key member of the Field Support team, your hard work and contributions will play a vital role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. You will manage multiple priorities and workloads while maintaining overall quality, collaborate with other departments, and help drive our mission to improve health outcomes.
Responsibilities
Efficiently manage tickets raised by the Field Team, ensuring timely responses in line with our SLA.
Be the first point of contact for the Field Support telephone line and click‑to‑chat function.
Organise and prioritise daily workload, setting priorities to ensure smooth operations.
Investigate and answer queries, collaborating with other departments as needed to take appropriate action.
Book hotel accommodation for the Field Team, working towards KPI’s to minimise costs.
Co‑proactively chase and update outstanding biometrics and ECG results, highlighting trends to HAS Managers for further training.
Liaise with team members to maintain the smooth running of clinics.
Assist with rota requests, cancellations, reschedules, and sickness cover.
Oversee timesheets and expenses, ensuring they are completed and approved.
Take notes during key investigations and disciplinary meetings.
Regularly update knowledge on field regulations, company products, processes, and procedures.
Qualifications
Excellent planning and organisation.
Prior experience using Microsoft Office Applications – Excel in particular – and strong computer literacy.
Strong communication skills with the ability to provide clear and concise feedback.
Natural conversationalist and confident both over the phone and in person.
Great listening skills.
Ability to work in pressurised situations.
Responsible by nature and accountable for actions.
Extensive customer service experience.
Successful criminal record check required.
Benefits
Salary exchange pension.
Employee Charity Sponsorship Scheme.
Retail and Leisure Discounts.
Home Office Allowance.
Sophos @Home Protection.
Employee Assistance Programme.
Discounted gym membership.
Cycle to Work Scheme.
Four free health assessments per year.
50% off additional health tests.
Life insurance.
Annual leave – starting with 23 days, increasing to 25 after one year, rising by one day each year up to 28 days (dependant on hours).
Company sick pay scheme.
Enhanced family leave.
Apprentice schemes.
Career development opportunities.
Bluecrest Academy for aspiring managers.
Leadership development programme.
24/7 learning library.
Hours and Work Environment
Full‑time – 37.5 hours per week.
Permanent.
Hybrid – minimum 1‑2 days in Worthing Head Office per week.
Able to work any days between Monday‑Sunday.
Able to work any times between6am‑10pm.
10‑hour shifts.
4 days per week.
Rotational rota working early, late and weekends.
Equal Employment Opportunity
We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance. Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion, and all employment decisions are based on merit, role requirements, and the evolving needs of our organisation. We celebrate individuality and encourage every team member to bring their whole self to work – because when people feel they truly belong, they do their best work.
Other Information
This role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. All convictions, cautions, and bind‑overs—including those considered ‘spent’—must be disclosed as part of the application process.
Recruitment agencies are not to contact us regarding this vacancy.
Any personal information will be handled in accordance with our company’s Privacy Policy.
No visa sponsorship for this position.
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
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