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For Companies At a Glance
- Tasks: Manage inbound sales enquiries and make outbound calls to engage customers.
- Company: Join Bluecrest Wellness, a leader in health empowerment.
- Benefits: Earn up to £33,000 with uncapped commission and enjoy flexible working.
- Why this job: Make a real impact on customer wellbeing while developing your sales skills.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Dynamic team culture with excellent career growth opportunities.
The predicted salary is between 25500 - 33000 £ per year.
Sales Support Advisor
Worthing, West Sussex
Full time, Permanent
£25,500 per year (OTE of up to £28,000 to £33,000 per year including uncapped commission) plus various company benefits
Working under the guidance of our Customer Service Manager Lou, and team leaders Jacob and Sam, you will become an essential part of our contact centre team. Your hard work and contributions will play a key role in delivering outstanding service and support to our customers.
Join a team that is pioneering the smart way to better health, where your work empowers millions to take control of their wellbeing.
What can we offer you in return?
- Balance & Support
- Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
- Company Sick Pay Scheme
- Enhanced Family Leave
- Learning & Development
- Apprenticeship Schemes
- Career Development Opportunities
- Bluecrest Academy for Aspiring Managers
- Leadership Development Programme
- 24/7 Learning Library - accessible for everyone!
- Financial & Lifestyle
- Salary exchange pension
- Generous uncapped commission structure. Our current Sales Advisors are earning an OTE of anything from £28,000 - £33,000 per year including commission
- Employee Charity Sponsorship Scheme
- Retail and Leisure Discounts
- Home Office Allowance
- Sophos @Home Protection
- Employee Assistance Programme
- Health & Wellbeing
- Discounted Gym Membership
- Cycle to Work Scheme
- Four Free Health Assessments per year for yourself, family or friends
- 50% Off Additional Health Tests
- Life Insurance after qualifying period & subject to terms and conditions and/or eligibility.
Responsibilities
- Managing inbound sales enquiries from customers, across B2B, B2C and our Strategic Partners via multiple channels (email, telephone, direct mail, live chat, etc) and identify opportunity to personalise our products.
- Making outbound calls to previous B2C customers via an automated dialler, encouraging them to utilise our services.
- Making outbound calls to previous B2B customers via an automated dialler, encouraging them to utilise their employee benefit.
- Making outbound calls to previous B2C customers to offer the opportunity to sign up for our subscription service.
- Taking accountability and achieve all required customer interaction SLAs.
- Taking accountability and achieve all current sales KPIs.
- Being open and proactive to coaching, feedback and sales skills training.
- Achieving an industry standard of Quality Assurance score of 95%
- Adhering to ISO 9001 and internal sales policies.
The above is not an exhaustive list of duties and responsibilities, and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.
The hours...
Full time, Permanent
37.5 hours per week
These hours can fall any days between Monday and Sunday
Monday to Friday working hours, any times between: 7am - 8pm
Saturday and Sunday working hours, any times between: 8am - 5.30pm
Weekends are rotational: you may find yourself working 2/6 weekends
Hybrid - 1 day per week in the office
What We Would Like To See From You..
Desirable
- Previous experience in a contact centre sales-focused role, either Inbound or Outbound.
- Dynamic and performance/results-orientated individual.
- Previous experience working within a commission-based role
- Proficient in use of Microsoft Office tools
- Excellent sales/persuasion and negotiation skills
- Able to demonstrate skill in objection handling
- Interest in health care is desirable
Essential
- The capacity to listen attentively to the customer and identify any package tailoring opportunities that meet the customer's needs.
- Demonstrable experience working towards targets and KPIs in previous roles
- Flexibility to adapt to different customer types and communication styles, in a fast-paced environment.
- Strong empathy and ability to read customer emotions and act on these accordingly
- Ability to build quick rapport with customers and pick up on conversational cues
- Ability to pitch the benefits and main USPs of our product and packages
- Able to demonstrate resilience when faced with objections and complaints
- Excellent verbal and written communication skills.
- Strong Planning and organisational skills
- Comfortable to work to own initiative in a remote setting
- Works well in a team environment
- Professional telephone manner
- Personal integrity and pride in work
- Able to be flexible and adapt to all customer situations and correspondence; sales, service, mail, chat, telephone, email
- Ability to work well under pressure
Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process.
Ready to Take the Next Step?
If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we would be thrilled to hear from you.
Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.
We're excited to learn more about you!
Everyone is Welcome
We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.
Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.
Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work - because when people feel they truly belong, they do their best work.
This commitment is not just part of our policy - it's part of our purpose. It reflects who we are, how we lead, and how we grow together.
Other Info
Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs-including those considered 'spent'-must be disclosed as part of the application process.
We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect.
Please be aware that we are currently unable to offer visa sponsorship for this position.
Hybrid Inbound Sales Support Specialist employer: Bluecrest Wellness
Contact Detail:
Bluecrest Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Inbound Sales Support Specialist
✨Tip Number 1
Get to know the company before your interview! Research Bluecrest Wellness and understand their mission and values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about inbound and outbound sales, be ready to demonstrate your persuasion skills. Think of scenarios where you can showcase how you'd handle objections or upsell products.
✨Tip Number 3
Be prepared for a role-play scenario during the interview. They might want to see how you interact with customers in real-time. So, brush up on your communication skills and be ready to adapt your style to different customer types.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the team dynamics, training opportunities, and what success looks like in this role. It’s a great way to engage and leave a lasting impression.
We think you need these skills to ace Hybrid Inbound Sales Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in sales support. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Be Authentic: Let your personality shine through! We’re looking for someone who can build rapport with customers, so don’t be afraid to show us who you are and what makes you unique in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bluecrest Wellness
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. Familiarise yourself with their unique selling points (USPs) and how they can benefit customers. This will help you demonstrate your ability to pitch effectively during the interview.
✨Practice Active Listening
During the interview, show that you can listen attentively. This is crucial for a role that involves managing inbound sales enquiries. Practice summarising what the interviewer says and responding thoughtfully to demonstrate your listening skills and empathy.
✨Prepare for Objection Handling
Since the role requires resilience in the face of objections, think of common objections you might encounter and prepare your responses. This will not only showcase your problem-solving skills but also your ability to remain calm under pressure.
✨Show Your Flexibility
Highlight your adaptability in different customer situations. Be ready to discuss examples from your past experiences where you successfully adjusted your communication style to meet diverse customer needs. This will align well with the company's emphasis on personalising customer interactions.