Field Support Executive

*After qualifying period & subject to terms and conditions and/or eligibility.

You’ll be responsible for…*

• Using key business systems to manage tickets raised by the Field Team and respond in a timely manner in line with agreed SLA’s

• Managing the Field Support telephone line and click to chat function, to ensure that all queries are dealt with as soon as they arise

• Organising own workloads and priorities on a day-to-day basis

• Researching and answering all queries, liaising with other departments if required and take appropriate action

• Booking hotel accommodation for the Field Team working towards agreed KPI’s to minimise costs

• Working closely with the results team to proactively chase and update any outstanding

• Biometrics and ECG Results that occur and highlight potential trends to the HAS Managers so that further training can be provided

• Liaising effectively with relevant team members to ensure smooth running clinics

• Assisting with rota requests and/or cancellations/reschedules and sickness cover supporting the Resource Planner

• Reviewing timesheets and expenses. Ensure that these have been completed and approved

• Supporting HAS Managers through note taking on key investigations and disciplinary meetings

• Taking full responsibility for regularly updating own knowledge against all field regulations, company products, processes, and procedures

*There may be on call requirements for this role

The Hours

• Full time – 37.5 hours per week total

• Permanent

• Hybrid – minimum of 1-2 days in our Worthing Head Office per week

• Able to work any days between Monday to Sunday

• Able to work any times between 6am and 10pm

• Currently the rota for this role is either 7am – 5pm or 11am – 9pm (this will be during the weekdays), weekends will be 8am – 6pm. Please note these hours could change based on rota/role requirements

To be successful in this role, we’d like you to be able to demonstrate some of the following key skills, knowledge experience or behaviours..

• Excellent planning and organisation

• Prior experience using Microsoft Office Applications – Excel in particular, and strong computer literacy

• Strong communication with the ability to provide clear and concise feedback

• Be a natural conversationalist

• Be able to communicate confidently both over the phone and in person

• Great listening skills

• The ability to work in pressurised situations

• Be responsible by nature, and be able to take accountability for your actions

• Extensive customer service experience

Join Abbie, Issy, Tara, Zoe – under the guidance of our Field Support Manager, Kyla – and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.

On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.

If you’re ready to make a meaningful impact, we’d love to have you on board.

What we can offer you in return*

• A competitive salary of £26,000 per year

• Annual performance based bonus of £3,000 per year (paid quarterly)

• Four free Health Assessments per year, which can be used by yourself, family or friends

• A further 50% off any additional testing

• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!

• Sophos@Home protection

• EAP Scheme

• Company sick pay scheme

• Enhanced family leave

• Life Insurance

• Employee referral bonus scheme of up to £1,000

• Matched company pension (up to 5% or up to capped amount)

• Cycle to Work Scheme

• Employee Charity Sponsorship Scheme

• Discounted Gym Membership

• Home office allowance – yearly allowance of £130 to make working from home more comfortable!