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- Tasks: Lead real-time analytics for contact centre operations and monitor performance metrics.
- Company: Health intelligence company focused on innovative solutions.
- Benefits: Competitive salary, hybrid work model, and additional benefits.
- Why this job: Make a difference in health intelligence while developing your analytical skills.
- Qualifications: Experience in real-time management and proficiency in Power BI and advanced Excel.
- Other info: Exciting opportunity for career growth in a dynamic environment.
The predicted salary is between 31000 - 36000 £ per year.
A health intelligence company is seeking a Contact Centre Systems and Data Analyst to oversee CCaaS operations. Responsibilities include monitoring performance metrics and supporting system functionalities like NICE CXone.
Ideal candidates will have:
- Real-time management experience
- Strong analytical skills
- Proficiency in tools like Power BI and advanced Excel
The role is hybrid, based in Worthing, offering a salary of £31,646 plus benefits.
Real-Time CCaaS Analytics Lead in England employer: Bluecrest Wellness
Contact Detail:
Bluecrest Wellness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time CCaaS Analytics Lead in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to CCaaS and analytics. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! Create a portfolio showcasing your analytical projects, especially those involving Power BI and Excel. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Real-Time CCaaS Analytics Lead in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your real-time management experience and analytical skills. We want to see how your background aligns with the CCaaS operations and tools like NICE CXone.
Showcase Your Skills: Don’t forget to mention your proficiency in Power BI and advanced Excel. We love seeing candidates who can demonstrate their technical abilities clearly in their application.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate a well-structured letter that gets straight to the point about why you’re the perfect fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Bluecrest Wellness
✨Know Your CCaaS Inside Out
Make sure you’re well-versed in CCaaS operations, especially with systems like NICE CXone. Brush up on how these platforms work and be ready to discuss your experience managing them in real-time.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've used tools like Power BI and advanced Excel to monitor performance metrics and drive improvements in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in real-time management. Think of specific situations where you successfully handled challenges and be ready to share those stories.
✨Understand the Company’s Mission
Research the health intelligence company’s goals and values. Showing that you understand their mission will help you connect your skills to their needs, making you a more appealing candidate.
