At a Glance
- Tasks: Provide admin support to the Field Operations Team and help deliver excellent care.
- Company: Join Bluecrest, a leader in health intelligence transforming wellbeing across the UK.
- Benefits: Enjoy competitive salary, flexible working, health perks, and career development opportunities.
- Other info: Embrace diversity and inclusion in a workplace where every voice matters.
- Why this job: Make a real impact on health while growing your skills in a supportive environment.
- Qualifications: Strong organisational skills, customer service experience, and proficiency in Microsoft Office.
The predicted salary is between 29970 - 35000 £ per year.
- Field Support Executive
- Worthing Head Office/Hybrid
- 12 month fixed term Contract
- £27,336.66 per annum plus various company benefits
Bluecrest is transforming the way the UK thinks about health.
Since 2012, we've been committed to making highquality, affordable health monitoring available to everyone, giving people the confidence and insight to take charge of their wellbeing.
By 2028, we're set to become the UK's leading health intelligence company, delivering lifechanging health insights to over a million people every single day.
None of this happens without our people.
We're an ambitious, inclusive team where every idea counts and every voice helps shape the smart way to better health.
If you want to make a real impact and help millions live healthier for longer - we'd love you to add your voice to our story.
As a Field Support Executive, you will be accountable for providing administrative support to the Field Operations Team, to enabling our field staff to deliver an excellent standard of care.
The role will contribute to meeting team priorities and ensure confidentiality and other controls are maintained.
Your Growth, Wellbeing & Rewards*
Balance & Support
We help you find balance with annual leave that grows with your service, a supportive Company Sick Pay Scheme, and enhanced family leave to give you time when it matters most.
Learning & Development
We invest in your growth with Apprenticeship Schemes, clear career pathways, our Bluecrest Academy for Aspiring Managers, and a dedicated Leadership Development Programme - all supported by a 24/7 Learning Library accessible to everyone.
Financial & Lifestyle
We support your financial wellbeing and lifestyle with a salaryexchange pension, an Employee Charity Sponsorship Scheme, retail and leisure discounts, and a homeoffice allowance.
You'll also get Sophos @Home protection and access to our Employee Assistance Programme for everyday support.
Health & Wellbeing
We prioritise your health and wellbeing with discounted gym membership, our Cycle to Work scheme, four free health assessments each year for you, your family or friends, plus 50% off additional health tests.
You'll also have the reassurance of life insurance as part of your package.
*After qualifying period & subject to terms and conditions and/or eligibility.
- What your day-to-day will look like
- Respond to queries and support requests raised by the Field Team through our business systems.
- Provide friendly and efficient support via phone and online chat.
- Manage and prioritise your daily workload to keep things moving smoothly.
- Investigate and resolve queries, working with other teams when needed.
- Arrange hotel bookings and travel for Field Team members while keeping costs on track.
- Assist with rota updates, schedule changes, and general staffing coordination.
- Work alongside the results team to follow up on outstanding Biometrics and ECG results, ensuring everything is completed accurately.
- Communicate with team members to help clinics run efficiently and on time.
- Check and process timesheets and expenses to ensure they are completed correctly.
- Support managers by taking clear and confidential notes during formal meetings.
- Keep your knowledge of company procedures and industry regulations up to date.
- Work as an active member of a supportive and collaborative team.
- Confidently work independently and remotely, using your initiative to keep tasks moving without close supervision.
- Demonstrate a proactive approach to problem solving and continuous improvement.
- Embrace and champion the use of AI and emerging technologies, maintaining up-to-date knowledge and applying appropriate tools to enhance productivity, decision-making, and administrative support functions.
- Hours
- Monday - Sunday
- 6am to 10pm (Rotational Shift coverage)
- Hybrid 2 days per week in the Worthing Head Office, plus additional days for training.
- 12-month fixed term contract
- 37.5 hours per week
- What you can bring to the team
- Highly organised and able to manage a varied workload autonomously while maintaining high standards of accuracy, professionalism, and service delivery.
- Confident working independently with minimal supervision, demonstrating sound judgement, initiative, resilience, and the ability to prioritise tasks, solve problems, and make informed decisions while recognising when to seek guidance or elevate issues appropriately.
- Strong eye for detail, with the ability to notice the small things/trends/patterns
- The ability to work in pressurised situations
- Great listening skills and a proactive in nature with the ability to ask the right questions
- Strong communication with the ability to provide clear and concise feedback
- Be a natural conversationalist
- Be able to communicate confidently both over the phone and in person
- Be responsible by nature, and be able to take accountability for your actions
- Extensive customer service experience
- Prior experience using Microsoft Office Applications - Excel in particular, and strong computer literacy
*Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process
- Other Info
- Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001.
As such, all convictions, cautions, and bind-overs-including those considered 'spent' must be disclosed as part of the application process.
- We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
- Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect.
- Please be aware that we are currently unable to offer visa sponsorship for this position.
- Everyone is Welcome
We're committed to a workplace where everyone is treated with dignity, respect and equality.
Our decisions are based on merit, role requirements and the needs of our organisation, and our approach is firmly rooted in diversity, equity and inclusion.
We know that diverse teams bring fresh perspectives and drive better outcomes, so we work to ensure every individual feels valued, supported and able to thrive.
We encourage everyone to bring their whole self to work - because when people feel they truly belong, they do their best work.
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Field Support Executive - 12 Month Contract in Chichester employer: Bluecrest Wellness
Bluecrest Wellness is an exceptional employer that prioritises employee development and offers a supportive work culture. As a Trainee Phlebotomist, you will benefit from comprehensive training and flexible working hours, allowing you to balance your personal life while gaining valuable experience in the health sector. With opportunities for career advancement and the chance to make a meaningful impact on customers' health, Bluecrest Wellness stands out as a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Executive - 12 Month Contract in Chichester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Bluecrest Wellness.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Bluecrest Wellness. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Field Support Executive - 12 Month Contract in Chichester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Bluecrest Wellness.
How to prepare for a job interview at Bluecrest Wellness
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Bluecrest Wellness's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Bluecrest Wellness offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
