Sales Support Executive - Fully Remote in Burnley

Sales Support AdvisorFull time, Permanent

£25,500 per year based salary plus generous uncapped commission structure and various company benefits

This is an exciting opportunity for a proactive, customer‐centric sales professional to join our growing team. You\’ll manage inbound enquiries across multiple channels, deliver high‐quality outbound outreach to previous customers, and identify opportunities to tailor our products to individual needs. With exposure to both B2B and B2C sales, a strong focus on SLAs and KPIs, and ongoing coaching and development, this role is ideal for someone who enjoys variety, ownership, and delivering exceptional results.

Join a team that\’s pioneering the smart way to better health, where your work empowers millions to take control of their wellbeing.

Balance & Support

Annual Leave – Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependent on contracted hours)

Company Sick Pay Scheme

Enhanced Family Leave

Learning & Development

Apprenticeship Schemes

Career Development Opportunities

Bluecrest Academy for Aspiring Managers

Leadership Development Programme

24/7 Learning Library – accessible for everyone!

Financial & Lifestyle

Salary exchange pension

Employee Charity Sponsorship Scheme

Retail and Leisure Discounts

Home Office Allowance

Sophos @Home Protection

Employee Assistance Programme

Health & Wellbeing

Discounted Gym Membership

Cycle to Work Scheme

Four Free Health Assessments per year for yourself, family or friends

50% Off Additional Health Tests

Life Insurance

After qualifying period & subject to terms and conditions and/or eligibility.

Responsibilities

Managing inbound sales enquiries from customers, across B2B, B2C and our Strategic Partners via multiple channels (email, telephone, direct mail, live chat, etc) and identify opportunity to personalise our products.

Making outbound calls to previous B2C customers via an automated dialer, encouraging them to utilise our services.

Making outbound calls to previous B2B customers via at automated dialer, encouraging them to utilise their employee benefit.

Making outbound calls to previous B2C customers to offer the opportunity to sign up for our subscription service.

Taking accountability and achieve all required customer interaction SLAs.

Taking accountability and achieve all current sales KPIs.

Being open and proactive to coaching, feedback and sales skills training.

Achieving an industry standard of Quality Assurance score of 95%

Adhering to ISO 9001 and internal sales policies.

The above is not an exhaustive list of duties and responsibilities, and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.

The hours…

Full time, Permanent

37.5 hours per week

These hours can fall any days between Monday and Sunday

Monday to Friday working hours, any times between: 7am – 8pm

Saturday and Sunday working hours, any times between: 8am – 5.30pm

Weekends are rotational: you may find yourself working 2/6 weekends

Hybrid – 1 day per week in the office

What We Would Like To See From YouDesirable

Previous experience in a contact centre sales-focused role, either Inbound or Outbound.

Dynamic and performance/results‐orientated individual.

Previous experience working within a commission-based role

Proficient use of Microsoft Office tools

Excellent sales/persuasion and negotiation skills

Able to demonstrate skill in objection handling

Interest in health care is desirable

Essential

The capacity to listen attentively to the customer and identify any package tailoring opportunities that meet the customer\’s needs.

Demonstrable experience working towards targets and KPI\’s in previous roles

Flexibility to adapt to different customer types and communication styles, in a fast‐paced environment.

Strong empathy and ability to read customer emotions and act on these accordingly

Ability to build quick rapport with customers and pick up on conversational cues

Ability to pitch the benefits and main USP\’s of our product and packages

Able to demonstrate resilience when faced with objections and complaints

Excellent verbal and written communication skills.

Strong Planning and organisational skills

Comfortable to work to own initiative in a remote setting

Works well in a team environment

Professional telephone manner

Personal integrity and pride in work

Able to be flexible and adapt to all customer situations and correspondence; sales, service, mail, chat, telephone, email

Ability to work well under pressure

Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process.

Ready to Take the Next Step?If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you\’re looking for a place where you can truly belong, we\’d be thrilled to hear from you.

Once we\’ve reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It\’s a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.

We\’re excited to learn more about you!Everyone is WelcomeWe are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance. Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence. Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work – because when people feel they truly belong, they do their best work. This commitment is not just part of our policy – it\’s part of our purpose. It reflects who we are, how we lead, and how we grow together.

Other Info

Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind‐overs‐including those considered \’spent\’-must be disclosed as part of the application process.

We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.

Any personal information you provide will be handled in accordance with our company\’s Privacy Policy, ensuring your data is treated with care and respect.

Please be aware that we are currently unable to offer visa sponsorship for this position.

#J-18808-Ljbffr