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- Tasks: Support the Field Team with administrative tasks and manage queries efficiently.
- Company: Join a collaborative team dedicated to delivering exceptional care in Worthing, West Sussex.
- Benefits: Enjoy a competitive salary, performance bonuses, health assessments, and flexible working options.
- Why this job: Make a meaningful impact while working in a fun, supportive environment with growth opportunities.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Hybrid working model with flexible hours and a focus on team collaboration.
The predicted salary is between 20800 - 36400 £ per year.
Join Abbie, Issy, Tara, Zoe – under the guidance of our Field Support Manager, Kyla – and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained. On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals. If you're ready to make a meaningful impact, we’d love to have you on board.
What we can offer you in return:
- A competitive salary of £26,000 per year
- Annual performance based bonus of £3,000 per year (paid quarterly)
- Four free Health Assessments per year, which can be used by yourself, family or friends
- A further 50% off any additional testing
- 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
- Sophos@Home protection
- EAP Scheme
- Company sick pay scheme
- Enhanced family leave
- Life Insurance
- Employee referral bonus scheme of up to £1,000
- Matched company pension (up to 5% or up to capped amount)
- Cycle to Work Scheme
- Employee Charity Sponsorship Scheme
- Discounted Gym Membership
- Home office allowance – yearly allowance of £130 to make working from home more comfortable!
You’ll be responsible for:
- Using key business systems to manage tickets raised by the Field Team and respond in a timely manner in line with agreed SLA’s
- Managing the Field Support telephone line and click to chat function, to ensure that all queries are dealt with as soon as they arise
- Organising own workloads and priorities on a day-to-day basis
- Researching and answering all queries, liaising with other departments if required and take appropriate action
- Booking hotel accommodation for the Field Team working towards agreed KPI’s to minimise costs
- Working closely with the results team to proactively chase and update any outstanding Biometrics and ECG Results that occur and highlight potential trends to the HAS Managers so that further training can be provided
- Liaising effectively with relevant team members to ensure smooth running clinics
- Assisting with rota requests and/or cancellations/reschedules and sickness cover supporting the Resource Planner
- Reviewing timesheets and expenses. Ensure that these have been completed and approved
- Supporting HAS Managers through note taking on key investigations and disciplinary meetings
- Taking full responsibility for regularly updating own knowledge against all field regulations, company products, processes, and procedures
*There may be on call requirements for this role.
The Hours:
- Full time – 37.5 hours per week total
- Permanent
- Hybrid – minimum of 1-2 days in our Worthing Head Office per week
- Able to work any days between Monday to Sunday
- Able to work any times between 6am and 10pm
- Currently the rota for this role is either 7am - 5pm or 11am - 9pm (this will be during the weekdays), weekends will be 8am - 6pm. Please note these hours could change based on rota/role requirements.
Support Executive employer: Bluecrest Health
Contact Detail:
Bluecrest Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Executive
✨Tip Number 1
Familiarise yourself with the key business systems mentioned in the job description. Understanding how to manage tickets and respond to queries efficiently will show your proactive approach and readiness for the role.
✨Tip Number 2
Highlight your organisational skills during any discussions or interviews. Being able to manage multiple priorities is crucial for this position, so share examples of how you've successfully juggled tasks in previous roles.
✨Tip Number 3
Demonstrate your ability to work collaboratively by discussing past experiences where teamwork was essential. This role thrives on collaboration, so showing that you can contribute positively to a team will be beneficial.
✨Tip Number 4
Be prepared to discuss your knowledge of field regulations and company processes. Showing that you're committed to staying updated on these areas will reflect your dedication to the role and the company.
We think you need these skills to ace Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Support Executive. Focus on your ability to manage multiple priorities, provide administrative support, and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for the tasks outlined in the job description, such as managing queries or liaising with teams.
Highlight Teamwork Skills: Since the role involves working closely with a team, emphasise your collaborative skills. Provide examples of past experiences where you successfully worked in a team environment and contributed to achieving common goals.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bluecrest Health
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Support Executive. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as managing tickets and liaising with team members.
✨Showcase Your Communication Skills
As a Support Executive, effective communication is key. During the interview, demonstrate your ability to communicate clearly and concisely. You might be asked about how you handle queries or manage workloads, so have examples ready.
✨Highlight Teamwork Experience
This role involves working closely with various teams. Be ready to share examples of how you've successfully collaborated in previous roles. Emphasise your ability to support others and contribute to a positive team environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the Field Support team faces. This shows your genuine interest in the role and the company.
