Central Operations Manager

Central Operations ManagerWorthing, West SussexFull time, PermanentUp to £40,000 per year plus a £5,000 performance-based bonus (paid annually)Led by Kim, you\’ll spend your time overseeing the daily management of operations for our Field Support Team; Kyla, Abbie, Tara and Issy, and our Resource Planner; Zoe.Externally, they pride themselves on being a flexible team that manages the workload without compromising on quality. Internally, they are a supportive group that values collaboration, individuality, and open communication. If you choose to join their team, you\’ll bring strong communication, collaboration and a high level of leadership and support.You\’ll be directly responsible for ensuring the efficiency and effectiveness of the teams daily operations, remote workforce scheduling and our business processes. You\’ll manage the support desk for a remote workforce, ensuring seamless communication, timely responses and collaboration across all teams to maintain an excellent standard of care.If you\’re ready to make a meaningful impact, then we\’re ready for you.What we can offer you in return*A competitive salary of up to £40,000 per yearPerformance based bonus of £5,000 per year (paid annually)Four free Health Assessments per year, which can be used by yourself, family or friendsA further 50% off any additional testing23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!Sophos@Home protectionEAP SchemeCompany sick pay schemeEnhanced family leaveLife InsuranceEmployee referral bonus scheme of up to £1,000Matched company pension (up to 5% or up to capped amount)Cycle to Work SchemeEmployee Charity Sponsorship SchemeDiscounted Gym MembershipHome office allowance – yearly allowance of £130 to make working from home more comfortable!*After qualifying period & subject to terms and conditions and/or eligibility.Your day-to-day duties will include:Developing and implementing operational policies and procedures to improve efficiency and productivityOverseeing the day-to-day operations, ensuring smooth and efficient processesManaging and leading a team of support staff, including remote employees, providing guidance, training, and supportMonitoring and analysing key performance indicators (KPIs) to identify areas for improvementCollaborating with other departments to ensure alignment and coordination of activitiesEnsuring compliance with all relevant regulations and standardsIdentifying and mitigating operational risksDriving continuous improvement initiatives to enhance operational performancePreparing and presenting regular reports on operational performance to senior managementImplementing and managing tools and technologies to facilitate remote work and ensure effective communication and collaborationDeveloping strategies to engage and motivate remote employees, fostering a positive and productive work environmentAddressing any challenges related to remote work, including communication barriers and technology issuesEnsuring field support coverage across 7 days, between the hours of 6am and 10pm to allow for the safe delivery of our serviceDeveloping and implementing resource planning strategies to ensure optimal allocation of resources across our national team of over 100 staff membersForecasting future resource requirements based on business goals and project timelinesManaging and maintaining resource planning tools and systemsDriving continuous improvement initiatives to enhance resource planning processesProviding training and support to team members on resource planning processes and toolsPreparing and presenting regular reports on resource utilisation and planning to senior managementMonitoring and analysing resource utilisation to identify areas for improvement and ensure efficient use of resourcesThere will be on-call requirements for this roleThe hours37.5 hours per weekThese hours can fall any times between 6am and 10pmThese hours can fall any days between Monday and SundayHours will be allocated to you based on requirements/needHybrid – 2 days per week in the office (Tuesday and Wednesday)Full time, Permanent

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