Central Operations Manager

Full time, Permanent

Up to £40,000 per year plus a £5,000 performance-based bonus (paid annually)

Led by Kim, you’ll spend your time overseeing the daily management of operations for our Field Support Team; Kyla, Abbie, Tara and Issy, and our Resource Planner; Zoe. Externally, they pride themselves on being a flexible team that manages the workload without compromising on quality. Internally, they are a supportive group that values collaboration, individuality, and open communication. If you choose to join their team, you’ll bring strong communication, collaboration and a high level of leadership and support.

You’ll be directly responsible for ensuring the efficiency and effectiveness of the teams daily operations, remote workforce scheduling and our business processes. You’ll manage the support desk for a remote workforce, ensuring seamless communication, timely responses and collaboration across all teams to maintain an excellent standard of care. If you’re ready to make a meaningful impact, then we’re ready for you.

What we can offer you in return:

• A competitive salary of up to £40,000 per year
• Performance based bonus of £5,000 per year (paid annually)
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
• Sophos@Home protection
• EAP Scheme
• Company sick pay scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance – yearly allowance of £130 to make working from home more comfortable!

*After qualifying period & subject to terms and conditions and/or eligibility.

Your day-to-day duties will include:

• Developing and implementing operational policies and procedures to improve efficiency and productivity
• Overseeing the day-to-day operations, ensuring smooth and efficient processes
• Managing and leading a team of support staff, including remote employees, providing guidance, training, and support
• Monitoring and analysing key performance indicators (KPIs) to identify areas for improvement
• Collaborating with other departments to ensure alignment and coordination of activities
• Ensuring compliance with all relevant regulations and standards
• Identifying and mitigating operational risks
• Driving continuous improvement initiatives to enhance operational performance
• Preparing and presenting regular reports on operational performance to senior management
• Implementing and managing tools and technologies to facilitate remote work and ensure effective communication and collaboration
• Developing strategies to engage and motivate remote employees, fostering a positive and productive work environment
• Addressing any challenges related to remote work, including communication barriers and technology issues
• Ensuring field support coverage across 7 days, between the hours of 6am and 10pm to allow for the safe delivery of our service
• Developing and implementing resource planning strategies to ensure optimal allocation of resources across our national team of over 100 staff members
• Forecasting future resource requirements based on business goals and project timelines
• Managing and maintaining resource planning tools and systems
• Driving continuous improvement initiatives to enhance resource planning processes
• Providing training and support to team members on resource planning processes and tools
• Preparing and presenting regular reports on resource utilisation and planning to senior management
• Monitoring and analysing resource utilisation to identify areas for improvement and ensure efficient use of resources

There will be on-call requirements for this role.

The hours: 37.5 hours per week. These hours can fall any times between 6am and 10pm. These hours can fall any days between Monday and Sunday. Hours will be allocated to you based on requirements/need.

Hybrid – 2 days per week in the office (Tuesday and Wednesday).