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- Tasks: Lead daily operations for a dynamic support team and enhance efficiency.
- Company: Join a flexible, collaborative company that values individuality and open communication.
- Benefits: Enjoy a competitive salary, performance bonuses, health assessments, and generous leave.
- Why this job: Make a meaningful impact while fostering a positive remote work environment.
- Qualifications: Strong communication, leadership skills, and experience in operational management required.
- Other info: Hybrid working model with on-call requirements; perfect for those seeking flexibility.
The predicted salary is between 32000 - 48000 £ per year.
Central Operations Manager
Worthing, West Sussex
Full time, Permanent
Up to £40,000 per year plus a £5,000 performance-based bonus (paid annually)
Led by Kim, you’ll spend your time overseeing the daily management of operations for our Field Support Team; Kyla, Abbie, Tara and Issy, and our Resource Planner; Zoe.
Externally, they pride themselves on being a flexible team that manages the workload without compromising on quality. Internally, they are a supportive group that values collaboration, individuality, and open communication. If you choose to join their team, you’ll bring strong communication, collaboration and a high level of leadership and support.
You’ll be directly responsible for ensuring the efficiency and effectiveness of the teams daily operations, remote workforce scheduling and our business processes. You’ll manage the support desk for a remote workforce, ensuring seamless communication, timely responses and collaboration across all teams to maintain an excellent standard of care.
If you’re ready to make a meaningful impact, then we’re ready for you.
What we can offer you in return*
- A competitive salary of up to £40,000 per year
- Performance based bonus of £5,000 per year (paid annually)
- Four free Health Assessments per year, which can be used by yourself, family or friends
- A further 50% off any additional testing
- 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
- Sophos@Home protection
- EAP Scheme
- Company sick pay scheme
- Enhanced family leave
- Life Insurance
- Employee referral bonus scheme of up to £1,000
- Matched company pension (up to 5% or up to capped amount)
- Cycle to Work Scheme
- Employee Charity Sponsorship Scheme
- Discounted Gym Membership
- Home office allowance – yearly allowance of £130 to make working from home more comfortable!
*After qualifying period & subject to terms and conditions and/or eligibility.
Your day-to-day duties will include:
- Developing and implementing operational policies and procedures to improve efficiency and productivity
- Overseeing the day-to-day operations, ensuring smooth and efficient processes
- Managing and leading a team of support staff, including remote employees, providing guidance, training, and support
- Monitoring and analysing key performance indicators (KPIs) to identify areas for improvement
- Collaborating with other departments to ensure alignment and coordination of activities
- Ensuring compliance with all relevant regulations and standards
- Identifying and mitigating operational risks
- Driving continuous improvement initiatives to enhance operational performance
- Preparing and presenting regular reports on operational performance to senior management
- Implementing and managing tools and technologies to facilitate remote work and ensure effective communication and collaboration
- Developing strategies to engage and motivate remote employees, fostering a positive and productive work environment
- Addressing any challenges related to remote work, including communication barriers and technology issues
- Ensuring field support coverage across 7 days, between the hours of 6am and 10pm to allow for the safe delivery of our service
- Developing and implementing resource planning strategies to ensure optimal allocation of resources across our national team of over 100 staff members
- Forecasting future resource requirements based on business goals and project timelines
- Managing and maintaining resource planning tools and systems
- Driving continuous improvement initiatives to enhance resource planning processes
- Providing training and support to team members on resource planning processes and tools
- Preparing and presenting regular reports on resource utilisation and planning to senior management
- Monitoring and analysing resource utilisation to identify areas for improvement and ensure efficient use of resources
- There will be on-call requirements for this role
The hours
- 37.5 hours per week
- These hours can fall any times between 6am and 10pm
- These hours can fall any days between Monday and Sunday
- Hours will be allocated to you based on requirements/need
- Hybrid – 2 days per week in the office (Tuesday and Wednesday)
- Full time, Permanent
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Central Operations Manager employer: Bluecrest Health
Contact Detail:
Bluecrest Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Operations Manager
✨Tip Number 1
Familiarise yourself with operational management best practices. Understanding the latest trends and tools in operations can give you an edge during discussions with us about how you would improve efficiency and productivity.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams, especially in remote settings. We value collaboration and support, so demonstrating your ability to lead a diverse team will resonate well with us.
✨Tip Number 3
Research our company culture and values. Understanding our emphasis on open communication and individuality will help you align your responses during interviews, showing that you're a great fit for our team.
✨Tip Number 4
Prepare to discuss key performance indicators (KPIs) relevant to operations management. Being able to articulate how you would monitor and analyse KPIs to drive improvements will demonstrate your strategic thinking and operational expertise.
We think you need these skills to ace Central Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, team leadership, and remote workforce coordination. Use specific examples that demonstrate your ability to improve efficiency and productivity.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your strong communication skills and your experience in managing teams, especially in a remote setting. Be sure to mention how you align with their values of collaboration and support.
Showcase Your Leadership Skills: Provide examples of how you've successfully led teams in the past. Discuss any strategies you've implemented to motivate and engage remote employees, as well as how you've addressed challenges related to remote work.
Highlight Continuous Improvement Initiatives: Mention any previous experiences where you've driven continuous improvement initiatives. This could include developing operational policies, monitoring KPIs, or implementing new tools and technologies to enhance performance.
How to prepare for a job interview at Bluecrest Health
✨Showcase Your Leadership Skills
As a Central Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to motivate and support remote employees.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. During the interview, emphasise your experience in facilitating open communication within teams, especially in a remote setting. Share specific instances where your communication skills led to improved collaboration.
✨Prepare for Operational Challenges
Expect questions about how you would handle operational risks and challenges, particularly in a remote work environment. Think of examples where you've identified issues and implemented solutions to enhance efficiency and productivity.
✨Familiarise Yourself with KPIs
Understanding key performance indicators is crucial for this position. Be ready to discuss how you've monitored and analysed KPIs in previous roles, and how you used that data to drive improvements in operations.
