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- Tasks: Manage and optimise our CCaaS platform for operational effectiveness across customer channels.
- Company: A leading health services company based in Worthing.
- Benefits: Salary of £31,646, annual leave, and development opportunities.
- Why this job: Join a dynamic team and make a real impact on customer experience.
- Qualifications: Experience in customer contact systems and strong analytical skills required.
- Other info: Hybrid role with opportunities for cross-departmental collaboration.
The predicted salary is between 31646 - 35300 £ per year.
A health services company is seeking a Contact Centre Systems and Data Analyst based in Worthing. The successful candidate will manage and optimise our CCaaS platform and ensure operational effectiveness across multiple customer channels. This hybrid role offers a salary of £31,646 plus benefits including annual leave and development opportunities.
The ideal candidate should have:
- Experience in customer contact systems
- Strong analytical skills
- The ability to support cross-departmental initiatives
CCaaS Data & Contact Centre Analytics Analyst in Worthing employer: Bluecrest Health Screening Limited
Contact Detail:
Bluecrest Health Screening Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCaaS Data & Contact Centre Analytics Analyst in Worthing
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those working in health services or contact centre analytics. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with CCaaS platforms and data analysis. When you get the chance to chat with potential employers, having tangible examples will make you stand out.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to customer contact systems and analytical challenges. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CCaaS Data & Contact Centre Analytics Analyst in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with customer contact systems and analytics. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the CCaaS Data & Contact Centre Analytics Analyst position and how you can contribute to our team. Keep it engaging and personal!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, include examples of how you've used data to drive decisions in previous roles. We love seeing numbers and results, so don’t hold back on the specifics!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates from us. Plus, it’s super easy!
How to prepare for a job interview at Bluecrest Health Screening Limited
✨Know Your CCaaS Inside Out
Make sure you understand the ins and outs of CCaaS platforms. Brush up on the specific systems the company uses and be ready to discuss how you've optimised similar platforms in the past. This shows you're not just familiar with the technology, but that you can actively contribute to its success.
✨Show Off Your Analytical Skills
Prepare examples of how you've used data analysis to drive decisions in previous roles. Be ready to explain your thought process and the impact your analyses had on operational effectiveness. This will demonstrate your strong analytical skills and how they can benefit the company.
✨Cross-Departmental Collaboration is Key
Think of instances where you've worked with different departments to achieve a common goal. Highlight your communication skills and how you facilitated collaboration. This will show that you can support cross-departmental initiatives effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current challenges with their CCaaS platform or their vision for the future. This not only shows your interest in the role but also your proactive approach to understanding how you can add value from day one.
