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- Tasks: Assist customers via video calls and manage appointments for health assessments.
- Company: Join a supportive team at Bluecrest, focused on health intelligence.
- Benefits: Competitive salary, flexible hours, and extensive training opportunities.
- Why this job: Make a meaningful impact on customers' health journeys while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a hybrid work model with great career development prospects.
The predicted salary is between 20389 - 20389 £ per year.
Virtual Testing Assistant – 9-Month Contract
Worthing, West Sussex – Hybrid
Part Time, Temporary 9-Month Contract
£20,389 per year plus various company benefits
Please note: this role is known internally as \”Customer at Home Health Coach\”.
Join Amy, Chelsie, Leah and Rachel, under the guidance of our Team Leader; Xanthia, and Customer Manager; Martin, and become an essential part of our Customer Team here at Bluecrest. Your contributions will play a key role in championing Health Intelligence and providing exceptional customer service to our customers and clients via video calls.
Externally, they are a hard-working team that manages customer appointments and scheduling whilst ensuring our customer experience exceeds expectations. Internally, they are a supportive group that value teamwork, individuality, and strong communication.
We’re looking for a team player with a drive to exceed KPI’s and provide excellent service whilst adding your own unique benefit to the team. So, if you’re ready to make a meaningful impact and be a part of our customers journey towards health intelligence, then we’re ready for you!
Please note: Full training will be provided for this role.
What can we offer you in return?
Balance & Support
- Annual Leave – Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (this will be pro rata for part time hours).
- Company Sick Pay Scheme.
- Enhanced Family Leave.
Learning & Development
- Apprenticeship Schemes.
- Career Development Opportunities.
- Bluecrest Academy for Aspiring Managers.
- Leadership Development Programme.
- 24/7 Learning Library – accessible for everyone!
Financial & Lifestyle
- Salary exchange pension.
- Employee Charity Sponsorship Scheme.
- Retail and Leisure Discounts.
- Home Office Allowance.
- Sophos @Home Protection.
- Employee Assistance Programme.
Health & Wellbeing
- Discounted Gym Membership.
- Cycle to Work Scheme.
- Four Free Health Assessments per year for yourself, family or friends.
- 50% Off Additional Health Tests.
- Life Insurance.
*After qualifying period & subject to terms and conditions and/or eligibility.
A typical day in this role will be..
You’ll be responsible for sending out the virtual meeting invites for your appointments booked for the day (this can be anything up to 15 per day). During each meeting you will be explaining the purpose of the capillary blood collection procedure and carrying out video call-based appointments with our partners and customers to gather biometric data and assist them in obtaining blood samples.
For each virtual meeting, you will ensure you are on time, in uniform, and that all various administrative duties are done; this can include confirmation of identity, marking appointments as attended or unattended, ensuring the clients paperwork is fully completed for their blood samples to be sent, booking re-screens, and entering client data into our systems correctly and performing upgrades where required. You will also be responsible for performing aftercare calls with the customers to discuss the results of their tests.
The Hours
- 9 month maternity cover contract.
- Part Time, Temporary.
- 30 hours per week.
- Hybrid – 2 days per week in the Worthing Office.
- Hours of working will be Mon – 08:00-12:45, Tue, Thu, Fri – 08:00-17:30.
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Virtual Testing Assistant - 9 Month Contract - Part Time employer: Bluecrest Health Screening Limited
Contact Detail:
Bluecrest Health Screening Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Virtual Testing Assistant - 9 Month Contract - Part Time
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bluecrest's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can help exceed those KPIs they mentioned. Confidence is key!
✨Tip Number 3
Show off your unique flair! Think about what makes you stand out as a candidate. Whether it’s your communication skills or your knack for customer service, make sure to highlight these during your chat.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Virtual Testing Assistant - 9 Month Contract - Part Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Virtual Testing Assistant role. Highlight your customer service skills and any relevant experience that shows you can excel in a hybrid working environment.
Show Your Team Spirit: We love team players! In your application, mention experiences where you've worked collaboratively or contributed to a team goal. This will show us you're a great fit for our supportive culture.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let your unique voice come across!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bluecrest Health Screening Limited
✨Know the Role Inside Out
Make sure you understand what a Virtual Testing Assistant does. Familiarise yourself with the responsibilities mentioned in the job description, like managing appointments and conducting video calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves providing exceptional customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure a positive experience for clients.
✨Prepare for Technical Questions
As you'll be using technology for virtual meetings, brush up on any relevant software or tools you might encounter. If you have experience with video conferencing platforms, mention it! Being tech-savvy can set you apart from other candidates.
✨Emphasise Teamwork and Communication
This position values teamwork and strong communication, so be prepared to discuss how you work well with others. Share examples of how you've collaborated in a team setting and how you ensure clear communication, especially in a remote environment.
