Operations Support Executive

Bluecrest Wellness is an organisation with a strong purpose, vision and goal - we’re all about living health confident.

As an Operations Support Executive, you will be an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. You will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.

We pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. We are a collaborative and supportive group that works well together and likes to have fun whilst achieving our goals. If you’re ready to make a meaningful impact, we’d love to have you on board.

What we can offer you in return:

• A competitive salary of £26,260 per year
• Annual performance-based bonus of £3,000 per year (paid quarterly)
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days
• Sophos@Home protection
• EAP Scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance – yearly allowance of £130 to make working from home more comfortable!

*After qualifying period & subject to terms and conditions and/or eligibility.

You’ll be responsible for:

• Efficiently managing tickets raised by the Field Team, ensuring timely responses in line with our SLAs.
• Managing the Field Support telephone line and click-to-chat function, addressing queries as soon as they arise.
• Taking charge of your daily workload, setting priorities to ensure smooth operations.
• Investigating and answering queries, collaborating with other departments as needed to take appropriate action.
• Booking hotel accommodation for the Field Team, working towards KPIs to minimise costs.
• Proactively chasing and updating outstanding Biometrics and ECG Results, highlighting trends to HAS Managers for further training.
• Liaising with team members to maintain the smooth running of clinics.
• Assisting with rota requests, cancellations, reschedules, and sickness cover.
• Overseeing timesheets and expenses, ensuring they are completed and approved.
• Taking notes during key investigations and disciplinary meetings.
• Regularly updating your knowledge on field regulations, company products, processes, and procedures.

Why Join Us?

• Your role is crucial in ensuring our Field Team operates efficiently and effectively.
• Work closely with various teams and departments, fostering a supportive and dynamic workplace.
• Opportunities for continuous learning and development in a fast-paced environment.
• Enjoy a comprehensive benefits package, including health insurance, retirement plans, and more.

*There may be on-call requirements for this role.

The Hours:

• Full time – 37.5 hours per week total
• Permanent Hybrid – minimum of 1-2 days in our Worthing Head Office per week
• Able to work any days between Monday to Sunday
• Able to work any times between 6am and 10pm
• 10 hour shifts, 4 days on, 3 days off. Rotational rota working earlies, lates and weekends.

Requirements:

• Excellent planning and organisation
• Prior experience using Microsoft Office Applications – Excel in particular, and strong computer literacy
• Strong communication with the ability to provide clear and concise feedback
• Be a natural conversationalist
• Be able to communicate confidently both over the phone and in person
• The ability to work in pressurised situations
• Be responsible by nature, and be able to take accountability for your actions
• Extensive customer service experience

*Please note: All roles at Bluecrest Wellness will require a satisfactory criminal records check as part of our onboarding process.

Other information:

So, if you think you’ve got some exceptional skills to offer us as part of our Field Support Team, and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful, the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!

Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information. We base all our employment decisions on merit, job requirements and organisational needs. Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared.

We kindly ask recruitment agencies to refrain from contacting us. Any personal information you share with us will be treated in line with our company Privacy Policy. At present we are unable to provide sponsorship of Visas for our vacancies.