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- Tasks: Manage inbound and outbound sales enquiries, personalising products for customers.
- Company: Join a pioneering team focused on empowering health and wellbeing.
- Benefits: Enjoy competitive salary, uncapped commission, and extensive health benefits.
- Why this job: Make a real impact while developing your sales skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive attitude towards learning.
- Other info: Flexible working hours with opportunities for career growth and development.
The predicted salary is between 21500 - 29500 £ per year.
Full time, Permanent
£25,500 per year plus uncapped commission structure
Working under the guidance of our Customer Service Manager Lou, and team leaders Jacob and Sam, you will become an essential part of our contact centre team. Your hard work and contributions will play a key role in delivering outstanding service and support to our customers.
Join a team that’s pioneering the smart way to better health, where your work empowers millions to take control of their wellbeing.
What can we offer you in return?
- Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
- Company Sick Pay Scheme
- Enhanced Family Leave
- Learning & Development
- Apprenticeship Schemes
- Career Development Opportunities
- Bluecrest Academy for Aspiring Managers
- Leadership Development Programme
- 24/7 Learning Library – accessible for everyone!
- Salary exchange pension
- Employee Charity Sponsorship Scheme
- Retail and Leisure Discounts
- Home Office Allowance
- Sophos @Home Protection
- Employee Assistance Programme
- Discounted Gym Membership
- Cycle to Work Scheme
- Four Free Health Assessments per year for yourself, family or friends
- 50% Off Additional Health Tests
- Life Insurance (After qualifying period & subject to terms and conditions and/or eligibility)
Responsibilities
- Managing inbound sales enquiries from customers, across B2B, B2C and our Strategic Partners via multiple channels (email, telephone, direct mail, live chat, etc) and identify opportunity to personalise our products.
- Making outbound calls to previous B2C customers via an automated dialler, encouraging them to utilise our services.
- Making outbound calls to previous B2B customers via an automated dialler, encouraging them to utilise their employee benefit.
- Making outbound calls to previous B2C customers to offer the opportunity to sign up for our subscription service.
- Taking accountability and achieve all required customer interaction SLAs.
- Taking accountability and achieve all current sales KPIs.
- Being open and proactive to coaching, feedback and sales skills training.
- Achieving an industry standard of Quality Assurance score of 95%
- Adhering to ISO 9001 and internal sales policies.
- The above is not an exhaustive list of duties and responsibilities, and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.
The hours…
Full time, Permanent
37.5 hours per week
These hours can fall any days between Monday and Sunday
Monday to Friday working hours, any times between: 7am – 8pm
Saturday and Sunday working hours, any times between: 8am – 5.30pm
Weekends are rotational: you may find yourself working 2/6 weekends
Hybrid – 1 day per week in the office
Sales Support Advisor - Remote in London employer: Bluecrest Health Screening Limited
Contact Detail:
Bluecrest Health Screening Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisor - Remote in London
✨Tip Number 1
Get to know the company! Research our values and mission at StudySmarter. When you understand what we stand for, you can tailor your conversations to show how you fit right in with our team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about the role and the team dynamics. This shows that you're genuinely interested and helps you gauge if it's the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Sales Support Advisor - Remote in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support Advisor role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your ability to handle multiple communication channels like email and live chat!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping customers and how you can contribute to our mission at StudySmarter. Keep it friendly and professional, and don’t forget to mention why you’re excited about this opportunity.
Show Off Your Skills: We want to see your skills in action! If you have experience with KPIs or quality assurance, make sure to include that in your application. It’s all about demonstrating how you can meet and exceed our expectations in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Bluecrest Health Screening Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Support Advisor. Familiarise yourself with the company’s products and services, especially how they empower customers to take control of their wellbeing. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Sales Support Advisor, you'll be managing inbound and outbound enquiries across various channels. During the interview, demonstrate your communication skills by being clear and concise in your answers. Practice common interview questions and think about how you can articulate your thoughts effectively.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios where you might have to handle a customer enquiry or objection. Prepare by thinking through potential customer interactions and how you would respond. This will not only showcase your problem-solving skills but also your ability to personalise the service.
✨Embrace Feedback
The job description mentions being open to coaching and feedback. In your interview, express your willingness to learn and grow. Share examples from your past experiences where you’ve successfully adapted based on feedback, highlighting your proactive approach to personal development.
