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- Tasks: Lead daily operations and support a diverse team to enhance efficiency and productivity.
- Company: Dynamic organisation focused on collaboration, individuality, and open communication.
- Benefits: Up to £40,000 salary, performance bonus, generous annual leave, and extensive learning opportunities.
- Why this job: Make a meaningful impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong communication, collaboration, and leadership skills required.
- Other info: Hybrid working model with excellent career development prospects.
The predicted salary is between 30000 - 40000 £ per year.
Central Operations Manager
Worthing, West Sussex
Full time, Temporary – 9 Month fixed term contract/Maternity Cover
Up to £40,000 per year (pro rata) plus a £5,000 performance-based bonus (paid annually – pro rata depending on length of contract)
Led by Kim, you’ll spend your time overseeing the daily management of operations for our Field Support Team; Emily, Abbie, Tara and Issy, and our Resource Planner; Becca.
Externally, they pride themselves on being a flexible team that manages the workload without compromising on quality. Internally, they are a supportive group that values collaboration, individuality, and open communication. If you choose to join their team, you’ll bring strong communication, collaboration and a high level of leadership and support.
You’ll be directly responsible for ensuring the efficiency and effectiveness of the field team daily operations, remote workforce scheduling and our business processes. You’ll manage the support desk for a remote workforce, ensuring seamless communication, timely responses and collaboration across all teams to maintain an excellent standard of care.
If you’re ready to make a meaningful impact, then we’re ready for you.
What can we offer you in return?
- Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
- Company Sick Pay Scheme
- Enhanced Family Leave
- Learning & Development
- Apprenticeship Schemes
- Career Development Opportunities
- Bluecrest Academy for Aspiring Managers
- Leadership Development Programme
- 24/7 Learning Library – accessible for everyone!
- Salary exchange pension
- Employee Charity Sponsorship Scheme
- Retail and Leisure Discounts
- Home Office Allowance
- Sophos @Home Protection
- Employee Assistance Programme
- Health & Wellbeing
- Discounted Gym Membership
- Cycle to Work Scheme
- Four Free Health Assessments per year for yourself, family or friends
- 50% Off Additional Health Tests
- Life Insurance
Your day-to-day duties will include:
- Designing, implementing, and continuously reviewing our operational policies and procedures to improve efficiency and productivity
- Leading and overseeing daily operations across multiple service areas, ensuring processes are efficient, well-coordinated, and compliant
- Managing and supporting a diverse team, including remote and field-based staff, fostering a culture of accountability, compassion, and continuous improvement
- Monitoring key performance indicators (KPIs) and quality metrics to identify trends, drive improvements, and ensure services remain well-led and person-centred
- Collaborating cross-functionally with clinical, administrative, and compliance teams to ensure alignment with strategic goals and regulatory requirements
- Ensuring compliance with all relevant regulations and standards
- Identifying and mitigating operational risks, maintaining robust incident reporting, risk assessments, and contingency planning
- Championing continuous improvement initiatives, embedding quality assurance processes and promoting innovation in service delivery
- Preparing and presenting operational performance reports to senior leadership, highlighting achievements, risks, and improvement plans
- Implementing and managing tools and technologies to facilitate remote work and ensure effective communication and collaboration
- Developing strategies to engage and motivate remote employees, fostering a positive and productive work environment
- Resolving remote work challenges, including technology access, communication barriers, and service continuity issues
- Ensuring field support coverage 7 days a week, between 6am and 10pm, to uphold safe and responsive care delivery standards
- Developing and implementing resource planning strategies to ensure optimal allocation of resources across our national team of over 140 staff members
- Forecasting future resource needs, aligning workforce planning with business growth and project timelines
- Maintaining and optimising resource planning systems, ensuring data accuracy and usability
- Providing training and guidance on resource planning tools and processes, promoting consistency and capability across teams
- Preparing and presenting regular reports on resource utilisation and planning to senior management
- Monitoring and analysing resource utilisation to identify areas for improvement and ensure efficient use of resources
- Participating in the on-call rota, ensuring operational leadership and support outside of standard working hours
The hours:
- 37.5 hours per week
- These hours can fall any times between 6am and 10pm
- These hours can fall any days between Monday and Sunday
- Hours will be allocated to you based on requirements/need
- On call hours will be required on a rota basis for this role
- Hybrid – 2 days per week in the office (Tuesday and Wednesday)
- Full time, Temporary Maternity Cover contract – 9 months minimum with the possibility of extension.
Central Operations Manager - 9 Month Contract employer: Bluecrest Health Screening Limited
Contact Detail:
Bluecrest Health Screening Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Operations Manager - 9 Month Contract
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Central Operations Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values around collaboration and communication, as these are key for the role. Tailor your answers to show how you can contribute to their supportive environment.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your leadership style and how you manage remote teams, as this will be crucial for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Central Operations Manager - 9 Month Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operations management. We want to see how your skills align with the role of Central Operations Manager, so don’t hold back on showcasing your leadership and collaboration abilities!
Showcase Your Communication Skills: Since this role involves a lot of communication across teams, it’s essential to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share examples of how you've effectively communicated in past roles.
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. In your application, mention specific instances where you’ve identified operational issues and implemented solutions. This will show us that you’re proactive and ready to make a meaningful impact!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Bluecrest Health Screening Limited
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operations and understand their processes. Familiarise yourself with their policies and procedures, especially those related to efficiency and productivity. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your ability to foster a culture of accountability and compassion, as well as how you've driven continuous improvement. Be ready to discuss specific situations where your leadership made a significant impact.
✨Emphasise Collaboration and Communication
Since this role involves working closely with various teams, be prepared to discuss your experience in cross-functional collaboration. Share examples of how you've effectively communicated with diverse groups and resolved any challenges that arose, particularly in remote settings.
✨Prepare for Performance Metrics Discussion
Understand key performance indicators (KPIs) relevant to the role and be ready to discuss how you've monitored and improved these metrics in previous positions. This shows that you not only understand the importance of KPIs but also have a proactive approach to ensuring services remain well-led and person-centred.
