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For Companies At a Glance
- Tasks: Support and maintain desktop environments in a fast-paced trading setting.
- Company: Join a leading tech firm with a global presence and innovative culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that drives technology solutions in trading.
- Qualifications: Experience in desktop support and strong interpersonal skills required.
- Other info: Work in a vibrant environment with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Division: Technology Infrastructure
Reports To: Desktop Services Manager
Location: London
Department Overview
Our Technology Infrastructure team operates globally and is responsible for every aspect of the firm's platforms. This ranges from our EUC/Office environments to Trading and Core service Co-Location Data Centres, and extends to Public Cloud, delivering top-tier technology services to a dynamic and demanding Trading organisation. In addition to meeting the round-the-clock operational demands of the platforms, we continuously evolve and transform our platforms to maintain a competitive edge that our business requires. We innovate to provide valuable solutions and leverage our skilled Technology teams to deliver against rapidly changing business requirements.
Role Overview
Predominantly involved in the EUC environments, user support and maintenance in our London and remote regions in Europe, Middle East, Asia and Americas. The ideal candidate will have a solid and demonstrable support and engineering understanding of the Windows desktop environment and current working experience in an Enterprise Front Office / Banking / Trading environment. There will be a requirement to work shifts in order to cover trading times, although the hours covered are not expected to be outside of UK 7am – 7pm. Occasional weekend and out of hours work is expected.
Experience Required
- Key Capabilities / Knowledge
- Strong interpersonal skills and a personality that enjoys interacting and building a rapport with people to provide a first-class service.
- Extensive Desktop & Trade Floor support and engineering experience working in a structured or financial institution within a dynamic and fast-paced operational support environment.
- A seasoned engineer with support and engineering knowledge across the desktop supporting infrastructure stack and the ability to work and communicate effectively to both technical and non-technical people.
Core Skills
- Trade floor or related experience in high pressure environments, time sensitive.
- Self-motivated to succeed, deliver, learn and contribute to the ongoing development and delivery of the EUC platform.
- Takes pride in the quality of their work and possesses high attention to detail in all that’s asked of them.
- Microsoft Active Directory user/group, GPO maintenance and related automation/engineering.
- Microsoft Windows 10 and 11 enterprise Operating systems and related automation/engineering, troubleshooting in a high-performance environment.
- Experience of working with Virtual Desktop Environments on VMWare, Microsoft Hyper-V or similar.
- Microsoft Office 2021, 2024 and 365 suites, including custom/3rd party Excel add-in support.
- Trading Voice VOIP technologies (SIP, Avaya, SpeakerBus, Cloud9 telephony systems).
- Core understanding of TCP/IP, Networking Technologies and desk level patching.
- Market Data Application experience, namely Bloomberg, Refinitiv, Neovest, Trayport.
- HP Desktop Hardware, Nvidia graphics products and support.
- BYOD Mobile device support experience (Blackberry Work/UEM, O365).
- Core Application, environment engineering and support for stability, compatibility and automation.
- Remote application and desktop access technologies, preferably Citrix DaaS or ADC.
- Working engineering and usage knowledge of SCCM/Application Virtualisation and/or similar technologies.
- Working scripting knowledge with PowerShell to automate and streamline.
Desirable skills
- Poly/Microsoft Teams video conferencing.
- Working engineering knowledge Citrix Virtual Apps/Desktop delivery environments.
- Microsoft Copilot/AI technologies.
About You
This role would be suited to a highly motivated self-starter with broad experience, who would thrive in a dynamic, demanding Support and engineering environment. The ability to work methodically, logically and think clearly when under pressure and quickly is one of your standout skills, whilst providing the benefit of your experience to maintain, support and develop our EUC environment. Possesses creativity and innovative ideas to resolve complex problems, or propose improvement to provide business benefit is favourable.
BlueCrest is committed to providing an inclusive environment for its workforce. As an employer, we provide equal opportunities to all people regardless of their gender, marital or civil partnership status, race, religion or ethnicity, disability, age, sexual orientation or nationality.
Desktop and Trade Floor Support Engineer employer: BlueCrest Capital Management
Contact Detail:
BlueCrest Capital Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop and Trade Floor Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in tech or finance. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the latest trends in desktop support and trading environments. We want you to shine when discussing your experience with Windows, Active Directory, and any relevant tools.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share examples of how you've tackled complex issues in high-pressure situations. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Desktop and Trade Floor Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop and Trade Floor Support Engineer role. Highlight your experience with Windows desktop environments and any relevant support roles you've had in financial institutions. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Whether it’s troubleshooting in high-pressure environments or working with Microsoft Active Directory, give us examples that demonstrate your expertise. We love a good story!
Be Personable: Remember, this role involves a lot of interaction with people. Use your application to showcase your interpersonal skills. Let us know how you build rapport and provide first-class service. We’re looking for someone who can connect with both technical and non-technical folks!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details about the role right there!
How to prepare for a job interview at BlueCrest Capital Management
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktop environments and the specific technologies mentioned in the job description. Be ready to discuss your experience with Microsoft Active Directory, VMWare, and any relevant troubleshooting you've done in high-pressure situations.
✨Show Off Your People Skills
This role requires strong interpersonal skills, so be prepared to demonstrate how you've built rapport with users in previous positions. Think of examples where you provided exceptional support and how you handled challenging interactions.
✨Prepare for Scenario Questions
Expect questions that put you in real-world scenarios, especially those related to trade floor support. Practice articulating how you would handle time-sensitive issues or technical problems under pressure, showcasing your problem-solving skills.
✨Highlight Your Continuous Learning
Since the role involves evolving technology, share examples of how you've kept your skills up-to-date. Discuss any recent training, certifications, or projects that demonstrate your commitment to learning and adapting in a fast-paced environment.
