At a Glance
- Tasks: Deliver exceptional support and lead a team in a fast-paced healthcare environment.
- Company: Join a dynamic healthcare operations team focused on patient care.
- Benefits: Competitive salary, training opportunities, and a supportive work culture.
- Other info: Opportunity for growth and to improve operational processes in a regulated setting.
- Why this job: Make a real difference in patient journeys while developing your leadership skills.
- Qualifications: Experience in customer service, especially in healthcare, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced and highly capable Senior Customer Advisor to join our growing operations team. This is a key role within the patient journey team, responsible for delivering outstanding patient and client communication and admin support, leading by example, supporting junior team members, and helping improve operational processes. You will act as a point of escalation for complex queries, ensuring safe, accurate, and empathetic handling of communications across phone, email, and ticketing systems (Zendesk).
Key responsibilities
- Communications & case management
- Handle complex or escalated queries via phone, email, and Zendesk
- Provide clear, empathetic, and accurate communication in sensitive healthcare contexts
- Ensure timely resolution of issues and maintain high service standards
- Operational excellence
- Track capacity across the team and flag risks of bottlenecks or backlogs
- Coordinate breaks, absences, and shift changes to maintain operational continuity
- Work closely with management to forecast demand and adjust staffing needs accordingly
- Ensure high levels of accuracy in administrative and support processes
- Identify and resolve process gaps or recurring issues
- Act as the primary operational liaison with carrier account managers
- Senior-level support & leadership
- Act as first-line escalation point for junior team members
- Provide training, coaching, and support to new starters
- Support quality assurance by reviewing or improving ticket handling standards
- Contribute to process improvements and operational efficiency initiatives
- Systems & tooling
- Confident use of Zendesk and internal order management system
- Support optimisation of workflows within systems
- Identify opportunities to improve automation or reduce manual workload
The person you are:
- An excellent communicator, confident across phone and written channels
- Highly organised and dependable, able to manage competing priorities
- A problem solver, comfortable handling ambiguity and complex cases
- Experienced with (or quick to master) digital systems such as Zendesk
- Extremely detail-focused, especially in healthcare-related communication
- Naturally proactive, with a willingness to support others and improve processes
- Comfortable working in a fast‑paced, regulated healthcare environment
- Experience in healthcare, telehealth, pharmacy, or regulated customer service environments
- Experience handling escalations or managing junior staff
- Experience working with SLAs or KPI-driven environments
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Advisor in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blueco Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blueco Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Advisor in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blueco Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Blueco Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blueco Healthcare!
How to prepare for a job interview at Blueco Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
