At a Glance
- Tasks: Provide remote support and install VoIP systems and cabling for businesses.
- Company: Join Bluebox Communications Ltd, a dynamic telecoms company in the North West.
- Benefits: Enjoy a company pension, on-site parking, and a hybrid work environment.
- Other info: Varied role with opportunities to develop skills across multiple tech areas.
- Why this job: Gain hands-on experience while solving real-world tech issues and helping customers.
- Qualifications: 2 years' experience in telecoms, VoIP, or networking roles required.
Bluebox Communications Ltd is looking for an experienced Telecoms, VoIP and Cabling Engineer to join our team. This is a varied role combining remote helpdesk support with on-site installation work across the North West. The ideal candidate will already have practical experience working with VoIP phone systems, structured cabling, Wi-Fi and business network environments. We are looking for someone with a hands-on approach who is comfortable dealing directly with customers, solving technical issues, and working as part of a small but busy team. The role would suit someone with at least 2 years’ experience in a similar telecoms, VoIP, networking or cabling position.
Key Responsibilities
- Providing remote support to business customers for telecoms, VoIP and network-related issues
- Supporting and troubleshooting VoIP phone systems
- Installing, configuring and supporting 3CX and other hosted phone systems
- Installing and configuring VoIP handsets and related equipment
- Installing, terminating, testing and labelling Cat5e/Cat6 structured cabling
- Installing and configuring Wi-Fi access points, PoE switches and basic network equipment
- Assisting with broadband, router and network troubleshooting
- Attending customer sites to complete installations, fault-finding and project work
- Carrying out cable testing, network cabinet tidying and patching work
- Liaising with colleagues to plan and complete customer projects effectively
- Keeping accurate records of work completed, time spent and any follow-up actions required
- Ensuring all work is completed neatly, safely and to a professional standard
Skills & Experience Required
- Minimum 2 years’ experience in a telecoms, VoIP, cabling or networking role
- Experience with VoIP phone system platforms
- Experience installing, terminating and testing Cat5e/Cat6 network cabling
- Good understanding of basic networking, including routers, switches, IP addressing, VLANs and Wi-Fi
- Experience installing and supporting business-grade Wi-Fi networks
- Ability to fault-find telecoms, VoIP and network-related issues both remotely and on site
- Comfortable using hand tools, cable testers and basic installation equipment
- Good communication skills and a professional manner with customers
- Ability to work independently and as part of a team
- Good attention to detail and pride in completing work neatly and professionally
- Full UK driving licence preferred, as most on-site work will be across the North West
Desirable Skills
- Experience with VoIP/hosted platforms and handsets
- Experience with networking equipment
- Experience with fibre broadband, leased lines or SIP trunking
- Familiarity with network cabinets, patch panels, PoE switches and access points
- Previous experience working with SME business customers
About the Role
This is a varied position where no two days are the same. One day may involve helping customers remotely with a VoIP or network issue, while another may involve installing a new phone system, cabling a small office, fitting Wi-Fi access points or attending site to diagnose a fault. Most of the work will be within the North West, although occasional travel further afield may be required. We are looking for someone who is reliable, technically capable, keen to learn and happy to get stuck into both remote support and hands-on installation work.
Benefits
- Company pension
- On-site parking
- Varied role with both office, home and on-site work
- Opportunity to develop skills across telecoms, VoIP, cabling, Wi-Fi and networking
Job Type: Full-time
Location: Bolton, Greater Manchester (preferred)
Work Location: Hybrid remote in Bolton
VoIP/telecoms support engineer employer: Bluebox communications ltd
At Bluebox Communications Ltd, we pride ourselves on being an excellent employer that values both professional growth and a supportive work culture. Our team enjoys a hybrid working model, allowing for flexibility between remote and on-site work across the North West, while also benefiting from a company pension and opportunities to enhance skills in telecoms and networking. Join us to be part of a dynamic team where your contributions are recognised and every day brings new challenges and learning experiences.
Contact Details:
Bluebox communications ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land VoIP/telecoms support engineer
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Bluebox communications ltd and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Bluebox communications ltd.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace VoIP/telecoms support engineer
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Bluebox communications ltd.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Bluebox communications ltd.
How to prepare for a job interview at Bluebox communications ltd
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
