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For Companies At a Glance
- Tasks: Manage a portfolio of customers, driving upsell and renewals while building strong relationships.
- Company: High-growth B2B SaaS company with a loyal customer base in the UK.
- Benefits: Hybrid working, personal learning budget, generous holiday, and health options.
- Why this job: Own real revenue and make a visible impact in an established SaaS business.
- Qualifications: 2-6 years in B2B SaaS account management with strong commercial skills.
- Other info: Collaborative team environment with clear targets and growth opportunities.
The predicted salary is between 57600 - 86400 £ per year.
If you love owning revenue, building long-term customer relationships, and turning happy customers into bigger ones, this is a role where your impact is visible fast. We’re partnering with a high-growth B2B SaaS company (ITSM) with a strong UK footprint and a loyal customer base across mid-market organisations. Led by a commercially experienced leadership team, they’re now looking for a growth-focused Account Manager to drive expansion and renewals across their existing customer portfolio in the UK.
What They’re Building
A market-leading SaaS platform that helps organisations run smarter, more efficient internal services, from IT and operations through to service delivery and automation.
Location
UK (London preferred, Manchester considered) - Hybrid working model
What You’ll Do
- Own a portfolio of ~100 existing customers, driving upsell, cross-sell, and expansion revenue
- Lead renewals and price uplift negotiations, with full revenue ownership
- Run product demos and uncover expansion opportunities across customer teams
- Forecast accurately and manage the pipeline against clear expansion targets
- Act as the main point of contact across the customer lifecycle, onboarding to renewal
- Deliver regular customer calls, service reviews, and post-implementation support
- Collaborate closely with Marketing, Consultancy, Support, and Finance
- Support tenders, InfoSec questionnaires, and larger customer consultancy projects
- Commercial, structured, and revenue-driven with clear ownership and accountability
- Collaborative UK sales team with strong cross-functional support
- Stable SaaS business with long-term customers and high growth (specifically in the UK)
Must-Haves
- 2–6 years’ experience in B2B SaaS account management
- Strong commercial mindset comfortable owning targets and revenue numbers
- Confident running SaaS demos and commercial conversations
- Excellent relationship-building and stakeholder management skills
- Highly organised CRM user with attention to detail and forecasting discipline
Nice-to-Haves
- Mid-market SaaS experience
- Background managing renewals and expansion-heavy account books
- Exposure to service management, workflow, or operational software
Compensation
Benefits include hybrid working, personal learning budget, pension up to 8%, enhanced parental leave, private health options, cycle-to-work & tech schemes, 26 days holiday + birthday off, generous sick leave, volunteering days, EAP, and regular team perks.
Why Join?
This is a chance to own real revenue within an established SaaS business — not firefighting, not cold outbound, but building value inside accounts that already trust the product. You’ll work with engaged customers, clear targets, and a leadership team that understands expansion-led growth. If you want a role where relationships, commercial skill, and ownership actually matter — this one’s worth a conversation.
Account Manager | SaaS ITSM | High Growth | £83K OTE employer: Bluebird
Contact Detail:
Bluebird Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager | SaaS ITSM | High Growth | £83K OTE
✨Tip Number 1
Get to know the company inside out! Research their products, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge in the interview!
✨Tip Number 3
Prepare for those demos! Since you'll be running product demos, practice showcasing the value of the SaaS platform. Make sure you can highlight how it solves customer pain points and drives efficiency.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Account Manager | SaaS ITSM | High Growth | £83K OTE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in B2B SaaS, especially any work with renewals and expansion. We want to see how you've driven revenue and built relationships in past roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for account management and how you can contribute to our growth. Be sure to mention specific examples of how you've turned happy customers into bigger ones — we love a good success story!
Showcase Your Skills: In your application, don’t forget to highlight your relationship-building skills and your commercial mindset. We’re looking for someone who’s organised and detail-oriented, so make sure to include any relevant CRM experience you have!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Bluebird
✨Know Your Numbers
Before the interview, brush up on your past performance metrics. Be ready to discuss how you've driven revenue growth, managed renewals, and achieved upsell targets in previous roles. This will show that you understand the commercial side of account management.
✨Master the Product
Familiarise yourself with the SaaS platform you'll be representing. Understand its features, benefits, and how it solves customer pain points. Being able to run a demo confidently and answer technical questions will set you apart from other candidates.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Share stories that highlight your relationship-building skills and how you've successfully collaborated with cross-functional teams. This role is all about relationships, so let your personality shine!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you've turned around a challenging customer situation or identified expansion opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.