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For Companies At a Glance
- Tasks: Manage customer accounts, drive product adoption, and ensure long-term value.
- Company: Join Ultralytics, a leader in Vision AI with a dynamic culture.
- Benefits: Hybrid work model, competitive salary, and growth opportunities.
- Other info: Opportunity for leadership roles and cross-functional collaboration.
- Why this job: Shape the future of customer success in a fast-scaling AI company.
- Qualifications: 3-7 years in Customer Success or Account Management, SaaS experience required.
The predicted salary is between 50000 - 60000 £ per year.
The Customer Success Representative will manage a portfolio of approximately 400 accounts across a mix of high-touch and scaled customer segments. Larger strategic clients are managed through high-touch engagement, while tier 1–2 accounts (£5K–£10K ACV and contributing ~30% of revenue) follow a low-touch model. The primary focus of the role is renewals and long-term customer value, measured through Net Dollar Retention. While expansion is not a core target, the CS team plays an important role in identifying upsell opportunities for the Account Executives. The role also includes leading onboarding and driving product adoption across AI and computer vision use cases. As Ultralytics scales, this position offers the opportunity to shape internal processes, develop CS workflows, and contribute to the evolution of self-serve and automated success motions. The environment is highly autonomous, with limited technical support (one Solutions Engineer plus self-managed CS lead), requiring strong ownership and comfort operating independently. HubSpot is the primary CRM, with ongoing development of automation and integrations.
The ideal candidate brings experience from scaled CS environments (Series A–C), understands how to manage large customer volumes efficiently, and is comfortable blending enterprise-level relationship management with operational excellence.
Growth Perspective
Candidates will have a clear path toward future CS leadership roles. The position offers the opportunity to take full ownership of a mid-market or enterprise book, while working cross-functionally across sales, product, and engineering in a fast-scaling global AI organisation.
Unique Aspects of the Company
Ultralytics is a global leader in Vision AI and the creator of the market-defining YOLO models. The company works with world-class organisations such as Amazon, Siemens, and Philips. This role provides the opportunity to help shape a rapidly scaling CS function within one of the most recognised brands in AI.
Must-Haves
- 3–7 years of experience in Customer Success, Account Management, or roles within SaaS/AI
- Experience supporting enterprise accounts in high-volume or low-touch CS environments
- Strong renewal and relationship-management capability
- Proven experience building processes in early-stage, unstructured environments
- Data-driven mindset, with an ability to track KPIs and improve workflows
- Ability to simplify and communicate technical concepts
- Background in Series A–C environments and used to limited resources
- Comfortable managing a mix of strategic and operational CS responsibilities
Nice-to-Haves
- Computer vision or adjacent industry experience
- Background with annotation tools or relevant industry SaaS
- Technical skillset to reduce reliance on Solutions Engineering
- HubSpot automation and integration experience
- Python skills for internal workflow automation
- Experience in manufacturing or industrial SaaS
- Experience with CS automation and self-service programs
- Experience from companies such as Protex AI, Intenseye, Tractable, or Greyparrot
Salary Range & Benefits
To be determined.
Hiring Process
- Cultural & Values Interview – Paula Derrenger (30 minutes) Purpose: To ensure cultural alignment before proceeding. As required by investors, every candidate begins with this conversation.
- Customer Success Deep Dive – Abi Anderson (45–60 minutes) Purpose: To validate the candidate’s capability to succeed within the CS function at Ultralytics. Note: Paula may join this stage where helpful.
- Case Study Assessment – jointly reviewed by Abi Anderson & Alex Wong (1 hour) Purpose: To assess how the candidate performs in real-world scenarios and collaborates cross-functionally with Sales. Abi evaluates customer management, delivery, clarity, and ownership; Alex assesses sales alignment and commercial thinking. Case study link: Case Study Assessment
- Final Conversation – Paula Derrenger (30 minutes) Purpose: To confirm mutual clarity and readiness before moving to the offer stage.
Customer Success in London employer: Bluebird Recruitment
Contact Detail:
Bluebird Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Ultralytics on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the cultural interview by understanding Ultralytics' values. Think about how your own values align with theirs and be ready to share examples that showcase this connection.
✨Tip Number 3
Practice your case study skills! Familiarise yourself with common customer success scenarios and think through how you'd handle them. This will help you shine during the assessment stage.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Customer Success in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success role. Highlight your experience in managing accounts and driving renewals, as well as any relevant SaaS or AI background. We want to see how you fit into our unique environment!
Showcase Your Data Skills: Since we’re all about data-driven decisions, don’t forget to mention your experience with KPIs and improving workflows. Share specific examples of how you've used data to enhance customer success in previous roles. It’ll definitely catch our eye!
Be Authentic: We value cultural alignment, so let your personality shine through in your application. Share your passion for customer success and how you can contribute to our team at Ultralytics. We’re looking for genuine connections, not just qualifications!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bluebird Recruitment
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like Net Dollar Retention and how they apply to the role. Be ready to discuss how you've tracked KPIs in your previous roles and how you can leverage data to improve workflows.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your experience managing enterprise accounts, especially in high-volume or low-touch environments. Think about specific challenges you've faced and how you built strong relationships with clients to drive renewals.
✨Demonstrate Process Improvement Experience
Be ready to talk about times when you've built or improved processes in unstructured environments. This role requires a proactive approach, so share how you've taken ownership of projects and contributed to operational excellence.
✨Understand the Product and Industry
Research Ultralytics and its Vision AI solutions, particularly the YOLO models. Being knowledgeable about the product will help you communicate technical concepts clearly and show your enthusiasm for the role and the company.