Do you have experience in care and enjoy making sure the details are right? We're looking for a Support Customer Care Manager to help maintain the quality and safety of the care we provide to people in their own homes.
This is a care based office role with a strong focus on auditing customer records, keeping care documentation up to date and following quality actions through to completion. You'll also speak with customers and families and carry out reviews and quality visits.
What you'll do:
- Review and update assessments, care plans, risk assessments and consent records.
- Audit customer records, including medication records and daily care notes, identifying gaps and arranging corrections.
- Keep track of review dates and outstanding actions.
- Complete customer reviews and quality visits, gathering feedback and responding to changes in need.
- Work with care managers, coordinators and care assistants to make sure everyone has the information needed to deliver safe, person-centred care
You’ll need experience in care, strong organisational and written communication skills, and the confidence to raise concerns and follow actions through. Experience with care planning, digital care records or quality audits would be particularly useful.
A Level 2 social care qualification, or willingness to work towards one, is required. You'll also need a full driving licence and access to a suitable vehicle, as the role involves customer visits.
Bluebird Care Westminster, Kensington & Chelsea is an Equal Opportunity Employer.
DBS checking and references will be undertaken in line with government regulations and recruitment best practices.
Benefits:
- Full paid induction and ongoing expert training
- Flexible shift pattern
- Uniform and PPE provided
- Regular support and ongoing career development
- Friendly, inclusive team with 24/7 support
- YuLife EAP & Benefit Scheme
- 28 days paid holiday a year
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Support Care Manager employer: Bluebird Care
Bluebird Care is an excellent employer that prioritises the wellbeing and professional development of its staff in a supportive and dynamic work environment. Located in Basildon, we offer comprehensive training and growth opportunities within the Adult Social Care sector, ensuring that our HR & Recruitment Onboarding Specialists can thrive while making a meaningful impact on the lives of others. Join us to be part of a dedicated team that values collaboration, respect, and a commitment to excellence.
