At a Glance
- Tasks: Lead a team to deliver top-notch care and support for customers in their homes.
- Company: Join Bluebird Care, a leader in providing exceptional home care services.
- Benefits: Earn £29,000 per year with 28 days leave and ongoing training opportunities.
- Other info: Be part of a supportive team that values your contributions and offers career growth.
- Why this job: Make a real difference in people's lives while growing your career in care management.
- Qualifications: Social care qualification or willingness to pursue one; leadership and communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
We are recruiting a full-time Customer Care Manager to join the Bluebird Care South Wiltshire team who will help deliver the gold standard of care to our discerning customers across our area. You will join our outstanding team that helps support people live independently in their own homes across the area. You will be expected to travel within our territory for spot checks and customer assessments.
We’re looking for an outgoing and empathic individual with excellent communication skills who enjoys empowering and supporting others. As our Customer Care Manager, you’ll be ensuring an exceptional experience for our customers and their family members and advocates as well as for our Care Assistants. You will conduct pre-assessments for new customers, ensuring their care plan and all associated risk assessments are perfectly tailored to their needs.
Responsibilities- Oversee the safe and high-quality delivery of our care services
- Ensure we’re compliant with regulatory regulations and our company standards
- Monitor quality, manage risk, and drive improvements across your teams
- Represent Bluebird Care at local events, forums and professional networks
- Work closely with the business owner to meet KPIs and growth targets
£29000 per year
Expert training and ongoing CPD opportunities
28 days annual leave (including bank holidays)
Supportive leadership and opportunities to grow your career
Fully funded training up to NVQ Level 5
Requirements- A social care qualification (Level 3 or willingness to work toward it)
- Experience in domiciliary and social care management
- Great leadership, communication, and organisation skills
- Ability to work flexibly and manage on-call where needed
If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.
Bluebird Care South Wiltshire is an Equal Opportunity Employer. DBS checking and references will be undertaken in line with government regulations and recruitment best practices.
Customer Care Manager — Growth, CPD & NVQ5 Training in Salisbury employer: Bluebird Care
At Bluebird Care South Wiltshire, we pride ourselves on being an exceptional employer that values the well-being and professional growth of our team. With a commitment to delivering gold-standard care, we offer comprehensive training opportunities, including fully funded NVQ Level 5 qualifications, alongside a supportive work culture that encourages career advancement. Our focus on empowering both our customers and employees ensures a fulfilling and rewarding experience in a dynamic environment dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager — Growth, CPD & NVQ5 Training in Salisbury
✨Tip Number 1
Network like a pro! Attend local events and forums related to care management. It’s a great way to meet people in the industry, share your passion for care, and maybe even get a foot in the door at Bluebird Care.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your leadership and communication skills. Share specific examples of how you've empowered others in your previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to Bluebird Care and express your interest in the Customer Care Manager role. A personal touch can make all the difference!
✨Tip Number 4
Prepare for interviews by researching Bluebird Care’s values and services. Tailor your answers to show how your experience aligns with their mission of delivering high-quality care. We want to see your passion shine through!
We think you need these skills to ace Customer Care Manager — Growth, CPD & NVQ5 Training in Salisbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in social care management. We want to see how your skills align with the role of Customer Care Manager, so don’t hold back on showcasing your leadership and communication abilities!
Show Your Passion:Let your enthusiasm for empowering others shine through in your application. We’re looking for someone who genuinely cares about delivering high-quality care, so share any relevant experiences that demonstrate your commitment to supporting individuals in their own homes.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements and qualifications stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Bluebird Care
✨Know Your Stuff
Before the interview, make sure you understand Bluebird Care's mission and values. Familiarise yourself with their services and how they empower customers to live independently. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Empathy
As a Customer Care Manager, empathy is key. Prepare examples from your past experiences where you've supported others or resolved conflicts. Highlight how your communication skills have made a difference in someone's care journey, as this aligns perfectly with what Bluebird Care is looking for.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and leadership skills. Think of situations where you had to manage risks or improve service quality. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if Bluebird Care is the right fit for you.
