At a Glance
- Tasks: Support the management team in delivering high-quality, person-centred care.
- Company: Join Bluebird Care, a leading home care provider in Oxfordshire.
- Benefits: Enjoy a salary of £28,000, 28 days' holiday, and flexible working options.
- Other info: Be part of a supportive team with excellent training and career progression opportunities.
- Why this job: Make a real difference in people's lives while advancing your career in care.
- Qualifications: Compassionate nature, care experience, and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Bluebird Care is a leading Home Care provider in Oxfordshire, committed to delivering outstanding, person‑centred care in customers’ own homes.
Location: Oxford, South and West Oxfordshire
Salary: £28,000 per annum.
This role is part of our senior management team, supporting the Deputy Care Manager and Customer Care Managers in ensuring the highest quality of care.
Responsibilities- Support the efficient running of a designated area and supervise Care Assistants.
- Assist with customer assessments, care planning and risk assessments.
- Ensure care plans are regularly reviewed and updated in line with customer needs.
- Guide Care Assistants to deliver safe, high‑quality care.
- Work closely with coordinators to match Care Assistants with customers effectively.
- Monitor and update MAR charts and customer records.
- Participate in the emergency out‑of‑hours on‑call rota when required.
- Support quality assurance, investigations and continuous service improvement.
- Promote customer dignity, independence, privacy and choice at all times.
- Ensure all care delivery complies with Bluebird Care policies and regulatory requirements.
- Salary of £28,000.
- 28 days' holiday plus bank holidays.
- Full training and development opportunities.
- Supportive and inclusive team environment.
- Career progression opportunities.
- Pension scheme.
- Flexible working to support business and customer needs.
- Caring and compassionate nature with a commitment to high‑quality care.
- Experience working within care services.
- Strong communication and relationship‑building skills.
- Good understanding of person‑centred care and support planning.
- Ability to work independently and as part of a team.
- Good organisational and administrative skills with computer literacy.
- Understanding of safeguarding, confidentiality and health & safety within care services.
- Relevant social care qualification or willingness to work towards one.
- Full UK driving licence with no more than 6 points and access to a vehicle with business insurance.
- Willingness to participate in flexible working and on‑call duties.
- Experience supervising care staff.
- Previous experience completing risk assessments and care planning.
We are an Equal Opportunity Employer. DBS checking and references will be undertaken in line with government regulations and recruitment best practices.
Support Customer Care Manager employer: Bluebird Care Durham North
Bluebird Care is an exceptional employer in Oxfordshire, offering a supportive and inclusive team environment that prioritises the well-being of both employees and customers. With a commitment to professional development, flexible working arrangements, and a focus on delivering high-quality, person-centred care, employees can expect meaningful career progression opportunities while making a positive impact in their community.
Contact Details:
Bluebird Care Durham North Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Customer Care Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care management. Think about your experiences and how they align with the role at Bluebird Care. We want to see your passion for high-quality care shine through!
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, like care plans or assessments you've completed. This will help demonstrate your understanding of person-centred care and your ability to support Care Assistants effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our supportive team at Bluebird Care.
We think you need these skills to ace Support Customer Care Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in care services. We want to see how your skills align with our commitment to high-quality, person-centred care.
Showcase Your Compassion:In your application, let us know about your caring nature and any specific examples where you've made a difference in someone's life. This role is all about supporting others, so we love to see that passion shine through!
Highlight Relevant Experience:If you've supervised care staff or completed risk assessments before, make sure to mention it! We’re looking for someone who can hit the ground running, so any relevant experience will definitely catch our eye.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Bluebird Care Durham North
✨Know Your Care Principles
Make sure you brush up on person-centred care principles and how they apply to the role. Be ready to discuss how you would implement these in your day-to-day work, especially when it comes to customer assessments and care planning.
✨Showcase Your Leadership Skills
As a Support Customer Care Manager, you'll be supervising Care Assistants. Prepare examples of how you've successfully led a team or managed staff in the past. Highlight your communication and relationship-building skills, as these are crucial for guiding your team effectively.
✨Understand the Regulatory Landscape
Familiarise yourself with Bluebird Care's policies and the regulatory requirements in the care sector. Being able to discuss compliance and quality assurance will show that you're serious about maintaining high standards in care delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about situations where you've had to handle emergencies or difficult care situations, and be ready to explain how you approached them.
