At a Glance
- Tasks: Support a team delivering top-notch care and ensure customer satisfaction.
- Company: Bluebird Care, a leading home care provider in Oxfordshire.
- Benefits: £28,000 salary, 28 days holiday, training, and career progression.
- Other info: Join a supportive team with flexible working options and a focus on quality care.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Compassionate nature, care experience, and strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Bluebird Care is a leading Home Care provider in Oxfordshire, committed to delivering outstanding, person‑centred care in customers’ own homes.
Location: Oxford, South and West Oxfordshire
Salary: £28,000 per annum.
This role is part of our senior management team, supporting the Deputy Care Manager and Customer Care Managers in ensuring the highest quality of care.
Responsibilities- Support the efficient running of a designated area and supervise Care Assistants.
- Assist with customer assessments, care planning and risk assessments.
- Ensure care plans are regularly reviewed and updated in line with customer needs.
- Guide Care Assistants to deliver safe, high‑quality care.
- Work closely with coordinators to match Care Assistants with customers effectively.
- Monitor and update MAR charts and customer records.
- Participate in the emergency out‑of‑hours on‑call rota when required.
- Support quality assurance, investigations and continuous service improvement.
- Promote customer dignity, independence, privacy and choice at all times.
- Ensure all care delivery complies with Bluebird Care policies and regulatory requirements.
- Salary of £28,000.
- 28 days' holiday plus bank holidays.
- Full training and development opportunities.
- Supportive and inclusive team environment.
- Career progression opportunities.
- Pension scheme.
- Flexible working to support business and customer needs.
- Caring and compassionate nature with a commitment to high‑quality care.
- Experience working within care services.
- Strong communication and relationship‑building skills.
- Good understanding of person‑centred care and support planning.
- Ability to work independently and as part of a team.
- Good organisational and administrative skills with computer literacy.
- Understanding of safeguarding, confidentiality and health & safety within care services.
- Relevant social care qualification or willingness to work towards one.
- Full UK driving licence with no more than 6 points and access to a vehicle with business insurance.
- Willingness to participate in flexible working and on‑call duties.
- Experience supervising care staff.
- Previous experience completing risk assessments and care planning.
We are an Equal Opportunity Employer. DBS checking and references will be undertaken in line with government regulations and recruitment best practices.
Support Customer Care Manager in Oxford employer: Bluebird Care Durham North
Bluebird Care is an exceptional employer in Oxfordshire, offering a supportive and inclusive team environment that prioritises the well-being of both employees and customers. With a commitment to professional development, flexible working arrangements, and a focus on delivering high-quality, person-centred care, employees can expect meaningful career progression and the opportunity to make a real difference in the lives of those they serve.
Contact Details:
Bluebird Care Durham North Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Customer Care Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, especially those who might know someone at Bluebird Care. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show your passion for person-centred care during the interview. Share specific examples of how you've made a difference in previous roles. This will help you stand out as a candidate who truly cares about quality service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Support Customer Care Manager in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in care services. We want to see how your skills align with our commitment to high-quality, person-centred care.
Showcase Your Compassion:In your application, let us know about your caring nature and any specific examples where you've made a difference in someone's life. This role is all about supporting others, so we love to see that passion shine through!
Highlight Relevant Experience:If you've supervised care staff or completed risk assessments before, make sure to mention it! We’re looking for someone who can hit the ground running, so any relevant experience will definitely catch our eye.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Bluebird Care Durham North
✨Know Your Care Principles
Make sure you brush up on person-centred care principles and how they apply to the role. Be ready to discuss how you would implement these in your day-to-day work, especially when it comes to supporting Care Assistants and ensuring customer dignity.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in care services, particularly in supervising staff and conducting risk assessments. This will demonstrate your capability and give the interviewers confidence in your skills.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you would explain complex care plans or policies to both staff and customers, ensuring everyone understands their importance.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Prepare by thinking through potential situations you might face in the role and how you would respond to ensure high-quality care.
