At a Glance
- Tasks: Lead a team to deliver exceptional care and support to customers and their families.
- Company: Join Bluebird Care, a leader in providing high-quality home care services.
- Benefits: Enjoy a competitive salary, 30 days leave, and ongoing training opportunities.
- Other info: Flexible working with supportive leadership and career growth potential.
- Why this job: Make a real difference in people's lives while growing your career in care management.
- Qualifications: Social care qualification and experience in care management required.
The predicted salary is between 28500 - 28500 € per year.
We are recruiting a full-time Customer Care Manager to join the Bluebird Oxford team who will help deliver the gold standard of care to our discerning customers across our area. You’ll be expected to travel within our territory for spot checks and customer assessments. We’re looking for an outgoing and empathic individual with excellent communication skills who enjoys empowering and supporting others. As our Customer Care Manager, you’ll be ensuring an exceptional experience for our customers and their family members and advocates as well as for our Care Assistants. You will conduct pre-assessments for new customers, ensuring their care plan and all associated risk assessments are perfectly tailored to their needs.
Salary: £28,500 per annum
Location: Oxford
Contract type: Care Management
Responsibilities:
- Support the Registered Manager & deputy manager with the efficient running of the care support team.
- Ensure safe, effective, high quality care that responds to each customer’s needs and preferences.
- Make sure our services respect customers’ choices and promote their dignity and privacy at all times.
- Support business growth by networking with health care professionals to create packages of care for vulnerable adults within their own homes.
- Care planning, risk assessments and ongoing reviews of current care package.
- Guiding and supporting Care Experts.
- Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality care services.
Benefits:
- £28,500 per year
- Expert training and ongoing CPD opportunities
- 30 days annual leave (including bank holidays)
- Supportive leadership and opportunities to grow your career
- Pension scheme
- Fully funded training
Requirements:
- A social care qualification (Level 3 or willingness to work toward it)
- Experience in domiciliary and social care management
- Must live within a 5-mile radius from the centre of West Oxfordshire
- Must hold a full UK driving licence with access to a vehicle for work purposes – must be Business insured.
- Great leadership, communication, and organisation skills
- Ability to work flexibly and manage on-call where needed
Bluebird Care Oxford is an Equal Opportunity Employer. DBS checking and references will be undertaken in line with government regulations and recruitment best practices.
Customer Care Manager in Oxford employer: Bluebird Care Durham North
At Bluebird Care Oxford, we pride ourselves on being an exceptional employer that values the well-being and professional growth of our team. With a supportive leadership structure, comprehensive training opportunities, and a commitment to delivering high-quality care, we empower our Customer Care Managers to make a meaningful impact in the lives of our customers. Located in the vibrant city of Oxford, we offer a collaborative work culture that promotes dignity, respect, and personal development, making it an ideal place for those passionate about care management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager in Oxford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care industry. Attend local events, join online forums, or even reach out to professionals on LinkedIn. The more connections you make, the better your chances of landing that Customer Care Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in care management and your ability to empower others. Share specific examples of how you've made a difference in previous roles – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies like Bluebird Care and express your interest in working with them. Sometimes, they might have opportunities that aren’t advertised yet.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in social care and management. Consider taking short courses or attending workshops. This not only boosts your CV but also shows employers that you’re committed to personal growth and providing top-notch care.
We think you need these skills to ace Customer Care Manager in Oxford
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for delivering high-quality care shine through. We want to see how you connect with the values of Bluebird Care and how you can contribute to our mission of providing exceptional service.
Tailor Your Experience:Make sure to highlight your relevant experience in social care management. We’re looking for specific examples that demonstrate your leadership skills and ability to empower others, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and fit for the role. Avoid jargon and focus on what makes you a great candidate.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bluebird Care Durham North
✨Know Your Stuff
Make sure you understand Bluebird Care's mission and values. Familiarise yourself with their approach to customer care and how they empower both customers and staff. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Empathy
As a Customer Care Manager, empathy is key. Prepare examples from your past experiences where you've successfully supported customers or team members. Highlight how you’ve tailored care plans to meet individual needs, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific instances where you’ve had to manage conflicts or adapt care plans, and be ready to discuss your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
