At a Glance
- Tasks: Support drivers by delivering and installing electrical products in customers' homes.
- Company: Join a well-known electrical goods retailer with a focus on customer service.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional development.
- Other info: Dynamic role with opportunities to learn and grow in a supportive environment.
- Why this job: Make a difference by providing excellent service and ensuring customer satisfaction.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 33750 - 41250 £ per year.
Location: Ballyclare
Shifts: Tuesday- Saturday 7am-415pm
Pay Rate: £12.81
Your role: Delivery Assistants support the Drivers- you will be safely delivering, installing and collecting a range of electrical products into our customers' homes, which include White Goods, Televisions and cookers for a well-known electrical goods retailer.
Your responsibilities:
- To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers' property.
- Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance.
- To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary.
- To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures.
- To liaise with Manufacturers at the point of delivery when necessary.
- To handle all products safely and with care, supporting your colleagues to do the same.
- Able to meet the physical requirements of the role.
- To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date.
- Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows).
- To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe.
- To carry out the delivery and collection of tote boxes and products from our retail stores.
You will have:
- A passion for delivering excellent customer service.
- Strong verbal communication, both on the phone and face-to-face in our customers' home.
- To work flexibly, alone or collaboratively with colleagues, to ensure we win together.
- To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training.
- Takes responsibility for own learning and help us become the home for the best talent.
- Ability to use initiative to problem solve in a timely and calm manner to ensure both business and customer needs are satisfied.
Please note an Access NI check will be required before starting this role. Apply with your CV today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Delivery Assistant (Drivers Mate) in Newtownabbey employer: BlueArrow
As a Delivery Assistant (Drivers Mate) in Ballyclare, you will join a dynamic team dedicated to providing exceptional customer service while delivering and installing high-quality electrical products. Our supportive work culture prioritises employee growth, offering continuous professional development opportunities and a commitment to safety and teamwork. With competitive pay and a focus on work-life balance, we ensure that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Assistant (Drivers Mate) in Newtownabbey
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like BlueArrow.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by BlueArrow. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Delivery Assistant (Drivers Mate) in Newtownabbey
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at BlueArrow, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at BlueArrow and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into BlueArrow. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at BlueArrow
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at BlueArrow.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to BlueArrow.
