At a Glance
- Tasks: Handle calls and provide excellent customer service in a supportive team environment.
- Company: Join the Northern Ireland Civil Service, a leading public sector employer.
- Benefits: Competitive pay, on-the-job training, and potential for long-term employment.
- Other info: Great opportunity for career growth with weekends off and flexible hours.
- Why this job: No experience needed; just bring your communication skills and enthusiasm!
- Qualifications: 5 GCSEs at grade C or above, including English and Maths.
The predicted salary is between 27923 - 34129 £ per year.
We have a fantastic opportunity for you to join our client, Northern Ireland Civil Service, based in Ballykelly as a full-time Admin Officer (telephony). This is a long-term temporary opportunity. Our client is Northern Ireland's Leading Public Sector Employer.
Administrator Pay Rate: £13.75
Start Date: 18th November 2026
Hours: Various 8 hour shift patterns required between the hours of 8am and 8pm Monday to Friday. One Saturday in every 4 is also required working 9am - 5pm.
Benefits working with NICS:
- On the job training provided
- Long term opportunity - 51 weeks with possibility of extension
- No experience required
- Most weekends off - working 1 in 4 Saturdays
- These roles are full-time, office based. Working from home may become available in the future.
We're looking for:
- Effective call handling skills and excellent interpersonal skills
- Good verbal and written communication skills
- Ability to build rapport with colleagues and customers
- Ability to work accurately within set deadlines and to achieve targets
- Basic IT skills / computer literacy with an aptitude for learning new systems
- Organised with good time management skills
Job Description: These jobs are telephony based. Main duties include:
- Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
- Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised environment.
- Excellent verbal and written communication skills.
- Ability to build rapport with colleagues and customers.
- Ability to work within and contribute to a team environment.
- Ability to work accurately within set deadlines and to achieve targets.
- Basic IT skills with an aptitude for learning new systems.
- Organised with good time management skills.
The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics.
No experience needed - just 5 GCSE grades C or above required (including English & Maths)
An AccessNI will be required
Interested? Click apply now to join our admin team!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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