Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle emergency calls and provide calm crisis support to customers.
- Company: Leading telecoms provider with a focus on customer care.
- Benefits: Competitive hourly pay, comprehensive training, and skill development opportunities.
- Why this job: Make a real difference by supporting people in critical situations.
- Qualifications: Strong communication skills and empathy are essential.
- Other info: Full-time role with opportunities for personal and professional growth.
A major recruitment agency is seeking a Customer Service Advisor to handle emergency calls for a leading telecoms provider in Belfast. This role requires strong communication skills and empathy, ensuring reliable support during critical situations.
Comprehensive training will be provided, and there are opportunities to develop further skills. The position is onsite and offers competitive hourly pay with a full-time schedule that includes unsociable hours.
Onsite 999 Call Handler – Calm Crisis Support (Training) in Belfast employer: BlueArrow
Contact Detail:
BlueArrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite 999 Call Handler – Calm Crisis Support (Training) in Belfast
✨Tip Number 1
Practice your communication skills! Since this role is all about handling emergency calls, we should focus on being clear and empathetic. Try role-playing scenarios with friends or family to get comfortable with responding to different situations.
✨Tip Number 2
Research the company and the telecoms industry. Knowing what the company stands for and the challenges they face can help us tailor our responses during interviews. Plus, it shows that we’re genuinely interested in the role!
✨Tip Number 3
Network with current employees or others in the industry. We can use platforms like LinkedIn to connect and ask about their experiences. This insider info can give us an edge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you ace the interview process.
We think you need these skills to ace Onsite 999 Call Handler – Calm Crisis Support (Training) in Belfast
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with others. This role is all about supporting people in crisis, so share any relevant experiences that showcase your understanding and compassion.
Be Clear and Concise: In emergency situations, clarity is key. Make sure your application is straightforward and easy to read. Avoid jargon and keep your sentences short and to the point, demonstrating your communication skills right from the start.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to this specific role. Mention the skills and experiences that align with the job description, showing us why you’re the perfect fit for the Onsite 999 Call Handler position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at BlueArrow
✨Show Your Empathy
In a role like this, empathy is key. Be prepared to share examples of how you've handled difficult situations in the past, especially those requiring a calm and supportive approach. This will demonstrate your ability to connect with callers in crisis.
✨Brush Up on Communication Skills
Strong communication is crucial for a 999 Call Handler. Practice clear and concise responses to common interview questions. You might even want to role-play with a friend to get comfortable with articulating your thoughts under pressure.
✨Understand the Role and Company
Do your homework! Familiarise yourself with the telecoms provider's services and values. Knowing their mission can help you align your answers with what they’re looking for, showing that you’re genuinely interested in the position.
✨Prepare for Unsociable Hours
Since the role includes unsociable hours, be ready to discuss your availability and how you plan to manage work-life balance. This shows that you’re not only committed but also realistic about the demands of the job.
