At a Glance
- Tasks: Deliver excellent customer service and handle calls within the Department of Communities.
- Company: Join a supportive team in the Northern Ireland Civil Service.
- Benefits: Competitive pay, full training, and potential for remote work in the future.
- Other info: Full-time role with shift patterns and opportunities for personal development.
- Why this job: Gain valuable experience while helping customers and developing your skills.
- Qualifications: Five GCSEs including Maths and English, plus strong IT and communication skills.
The predicted salary is between 13.75 - 13.75 £ per hour.
We are currently recruiting for AO's for our client based in Ballymena - DWP Ballymena RSD LEAP. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: 23rd November
Rate of pay: £13.75ph
Duration: 51 weeks possible extension
Location: Ballymena Service Centre
Hours of work: Post is based on an 8am to 8pm working pattern Monday - Friday and a requirement to work every fourth Saturday 9am - 5pm. Jobholder will be required to work on a variety of patterns between 8am and 8pm.
Job Duties: Working within the Department of Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain. The role is a full-time telephony position within State Pension. Full training will be provided.
Main Duties and essential skills may include:
- Excellent customer service skills
- Strong call handling attributes
- Effective verbal and written communication skills
- Ability to build rapport with colleagues and customers
- Ability to work within and contribute to a team environment
- Ability to work accurately within specific deadlines and to achieve relevant targets
- Basic IT skills / computer literacy with an aptitude for learning new systems
- Organised with good time management skills
- Excellent interpersonal skills
- Excellent work ethic with desire to personally develop
- Excellent attendance and time keeping
These roles are full-time, shift work and office based. All training will be full-time in office. Working from home may become available in the future. NO LEAVE WILL BE GRANTED BEFORE TRAINING IS COMPLETED, TRAINING IS EXPECTED TO LAST 4 WEEKS.
Essential Criteria applicants must have:
- Five GCSE/GCE passes (at A, B or C) with Maths and English (Proof of certificates required)
- Excellent IT skills, including use of Microsoft Word and Excel
- Excellent communication skills
- Proven ability to use own initiative
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Administration Officer - Ballymena (23rd Nov) employer: BlueArrow
Blue Arrow is an exceptional employer, offering a supportive work culture that values teamwork and individual contributions. As a Hygiene Operative in Belfast, you will enjoy a competitive pay rate, regular hours, and the opportunity to make a meaningful impact in the healthcare sector, helping those with mobility challenges. With a commitment to employee growth and a focus on inclusivity, Blue Arrow provides a rewarding environment for all staff members.
