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For Companies At a Glance
- Tasks: Solve technical problems and support customers through various channels.
- Company: Dynamic tech company focused on customer solutions and collaboration.
- Benefits: Competitive salary, 25 days holiday, volunteer leave, and health initiatives.
- Why this job: Join a supportive team and grow your tech skills while making a real impact.
- Qualifications: Experience in IT support or a strong technical foundation; graduates welcome!
- Other info: Clear career progression opportunities and exposure to diverse technologies.
The predicted salary is between 28800 - 48000 £ per year.
Location: Belfast
Why join us? If you're looking for a role that's more than just closing tickets, this could be the perfect step in your career. As a Technical Services Engineer, you'll be the go-to expert for our customers helping them solve problems, discover solutions, and get the most from our products. No two days are the same: one day you might be deep diving into a bug investigation, and the next you'll be working on migrations, onboarding, or creating knowledge base articles that thousands of users rely on.
This role is ideal if you:
- Love solving technical problems while keeping the customer at the heart of everything you do
- Want exposure to a wide range of technologies and challenges
- Enjoy working in a collaborative environment where your ideas and input matter
- Are looking for a clear path for growth in tech support, product engineering, or operations
What you'll be doing:
- Acting as the primary contact for customer queries across phone, email, and live chat
- Troubleshooting and owning tickets through to resolution
- Building strong, positive relationships with customers and colleagues alike
- Learning the ins and outs of our products and becoming a trusted expert
- Supporting a wide variety of areas: technical support, migrations, bespoke templates, bug investigations, and more
- Liaising with internal teams and third parties to ensure smooth and timely solutions
- Contributing to knowledge base articles and sharing best practice
What you'll bring:
- Some experience with IT support or a strong technical foundation (graduates welcome!)
- Familiarity with databases (SQL Server preferred), Windows OS, and Microsoft Office
- Great communication skills - you're confident, approachable, and customer-focused
- An organised, proactive approach to solving problems and managing your time
- A genuine enthusiasm for learning new technologies and developing your skills
Nice-to-have (but not essential):
- SQL Server / report writing
- Experience with Freshdesk, Intercom, or YouTrack
- Knowledge of web technologies
Why you'll love it here:
- Competitive salary
- Pension
- 25 days holiday (plus bank holidays) and a 'birthday' holiday
- Volunteer leave to help support local communities
- Numerous Health and Wellbeing initiatives from cash plans to mental health support
- Family is important to us so we offer enhanced maternity and paternity
- Free Mortgage advice
- Life Assurance and income protection
- Perks and discounts including Cycle to Work
- Clear opportunities for career progression, whether you want to go deeper into technical expertise, leadership, or product-focused roles
- Supportive team culture where collaboration and personal growth are encouraged
- Exposure to a wide range of technologies and industries
Technical Services Engineer employer: Blue Zinc IT
Contact Detail:
Blue Zinc IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work as a Technical Services Engineer with us.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding our products. We love candidates who can demonstrate their problem-solving abilities, so think of examples where you’ve tackled challenges head-on.
✨Tip Number 3
Show your enthusiasm! During interviews, let us know why you’re excited about the role and how you can contribute to our team. A genuine passion for technology and customer service goes a long way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates there.
We think you need these skills to ace Technical Services Engineer
Some tips for your application 🫡
Show Your Passion for Problem-Solving: When writing your application, let us know how much you love tackling technical challenges. Share specific examples of how you've solved problems in the past, and make it clear that keeping the customer at the heart of everything you do is your top priority.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the Technical Services Engineer role. We want to see how you fit into our team and what unique qualities you bring.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon unless it’s relevant. This will help us quickly understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details about the role and our company culture right there!
How to prepare for a job interview at Blue Zinc IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SQL Server and Windows OS. Be ready to discuss how you've tackled technical problems in the past and how you can apply that experience to help customers.
✨Showcase Your Customer Focus
Prepare examples of how you've put customers first in previous roles. Whether it’s resolving a tricky issue or going the extra mile to ensure satisfaction, demonstrating your customer-centric approach will resonate well with the interviewers.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about specific technical challenges you've faced. Practice articulating your thought process and the steps you took to resolve issues. This will show your analytical skills and your ability to think on your feet.
✨Emphasise Your Team Spirit
Since collaboration is key in this role, come prepared with examples of how you've worked effectively in teams. Highlight any experiences where your input made a difference, as this will demonstrate your value in a collaborative environment.
