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- Tasks: Support product implementations and build customised software systems for new customers.
- Company: Dynamic tech company focused on innovative solutions and client satisfaction.
- Benefits: Laptop, medical aid, paid holidays, pension fund, and cycle to work scheme.
- Why this job: Join a collaborative team and make a real impact on customer success.
- Qualifications: Strong communication skills and a good understanding of cloud solutions.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
As an Implementation Support Specialist, you will support the implementation team whilst they are overseeing and co-ordinating product implementations for new customers.
- Building customised software and hardware systems for customers
- Building and formatting document templates
- Configuration of system to customers' requirements
- Thorough data validation checks of imported data
- Resolving appropriate support tickets for customers (implementation related)
Key Accountabilities
- Maintaining strong communication channels and building trusted relationships with clients and internal teams
- Support sales efforts on new client projects through solution demonstration
- Through the understanding of our product suite, work with the project team and other stakeholders to produce proposed solutions for process improvement
- Helping to evolve the product based on customer feedback
- Ensuring calendars and project tracking systems are accurately and regularly updated
- Using the ticketing system to manage work and support customers
- Troubleshooting application issues
- Working to required deadlines
This is not an exhaustive list and is subject to change to meet the business and your training requirements.
Required Skills And Experience
- Strong communication skills both written and verbal with the ability to liaise with senior stakeholders
- A good understanding of Cloud solutions
- Good technical knowledge of hardware and operating systems
- Strong teamworking skills
- MS Office competence (Word, PowerPoint, Excel, Outlook, Teams)
Required Behaviours And Attributes
- Able to manage own and teams' time effectively & set priorities.
- Credible and able to quickly build trusted relationships both internally and externally
- Adaptable to varying clients' standard operating procedures.
- Able to manage both personal workload and departmental workloads.
- Well organised, calm under pressure
- Eye for detail and proven ability to identify and resolve problems.
- Self-motivated, proactive, and enthusiastic.
Benefits
- Laptop
- Medical Aid / Health Care
- Paid Holidays
- Parking
- Pension Fund
- Paid bank holidays
- Cycle to Work Scheme
Implementation Support Specialist in Belfast employer: Blue Zinc IT
Contact Detail:
Blue Zinc IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Support Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Support Specialist role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to implementation support. We suggest you come up with examples from your past experiences that showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Show off your tech-savviness! Brush up on your knowledge of cloud solutions and hardware systems. We want to see that you’re not just familiar with the tools, but that you can also troubleshoot issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Implementation Support Specialist in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Support Specialist role. Highlight your relevant experience with cloud solutions and technical knowledge, as well as any past roles where you’ve built strong relationships with clients.
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Don’t forget to mention any experiences where you’ve successfully liaised with senior stakeholders or resolved customer issues.
Demonstrate Your Problem-Solving Ability: We love candidates who can think on their feet! Include examples of how you've identified and resolved problems in previous roles, especially those related to software or hardware systems.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure your details are processed quickly!
How to prepare for a job interview at Blue Zinc IT
✨Know the Product Suite Inside Out
Before your interview, make sure you have a solid understanding of the company's product suite. Familiarise yourself with how their software and hardware systems work, as well as any recent updates or customer feedback. This will help you demonstrate your ability to propose solutions for process improvement during the interview.
✨Showcase Your Communication Skills
As an Implementation Support Specialist, strong communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. Think about times when you resolved issues or built relationships, and be ready to share these stories to highlight your skills.
✨Demonstrate Your Problem-Solving Ability
Be prepared to discuss specific instances where you've identified and resolved problems. Think about challenges you've faced in previous roles, especially those related to technical issues or project deadlines. This will show your potential employer that you can handle the pressures of the role and keep things running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company. Ask about their implementation processes, how they gather customer feedback, or what tools they use for project tracking. This not only shows your interest but also helps you gauge if the company is the right fit for you.
