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For Companies At a Glance
- Tasks: Build strong relationships with clients and help them succeed with our software solutions.
- Company: Dynamic SaaS company in Belfast offering hybrid work options.
- Benefits: Competitive salary, flexible work, 25 days holiday, and health initiatives.
- Why this job: Join a supportive team and make a real impact on customer success.
- Qualifications: Experience in account management or sales; strong communication skills.
- Other info: Clear career progression and hands-on exposure to the customer lifecycle.
The predicted salary is between 28800 - 48000 £ per year.
Location: Belfast (Hybrid / Flexible Work Options)
About The Role
Are you passionate about technology and love building lasting relationships with people? As a Software Account Manager, you’ll be at the heart of our customer success story, helping clients get the most from our software, spotting opportunities to grow their business (and ours), and ensuring every interaction adds value. You’ll become a trusted advisor to our customers, guiding them through everything from onboarding and product demos to renewals and strategic planning. If you’re looking for a role where you can blend commercial awareness, tech curiosity, and relationship-building, this is it.
Responsibilities
- Build strong, long-term relationships with key clients, becoming their main point of contact and trusted partner
- Understand client goals and challenges, recommending tailored software solutions that drive real results
- Identify upsell and cross-sell opportunities to expand our footprint within existing accounts
- Collaborate closely with Sales, Product, and Support teams to ensure a seamless and positive customer experience
- Deliver engaging demos, webinars, and product walkthroughs that help clients see the value in our solutions
- Proactively monitor account health and step in early to resolve potential issues
- Manage contract renewals, negotiations, and strategic account plans
- Share client feedback and insights with the product team to help shape future releases
- Keep an eye on market trends and competitor offerings to stay ahead of the curve
Qualifications
- Experience in account management, customer success, or sales within software/SaaS (graduates with internship or placement experience welcome!)
- Excellent communication and relationship-building skills, you love talking to people and helping them succeed
- A proactive, problem-solving mindset with a genuine interest in understanding customer needs
- Confidence in presenting, negotiating, and demonstrating software solutions
- Familiarity with CRM tools and managing a sales pipeline
- Strong organisational skills and the ability to balance multiple priorities
- Technical curiosity, you don’t need to code, but you should enjoy learning how software works and explaining it clearly
Why You’ll Love It Here
- Competitive base salary + performance-based commission
- Hybrid/flexible work options
- A supportive, collaborative culture that celebrates initiative and growth
- Clear progression path into senior account management, business development, or customer success leadership
- Hands-on exposure to the full customer lifecycle in a fast-growing SaaS company
- 25 days holiday (plus bank holidays) and a 'birthday' holiday
- Volunteer leave to help support local communities
- Numerous Health and Wellbeing initiatives from cash plans to mental health support
- Family is important to us, so we offer enhanced maternity and paternity
- Free Mortgage advice
- Life Assurance and income protection
- Perks and discounts including Cycle to Work
Associate Account Manager (Software / SAAS) in Belfast employer: Blue Zinc IT
Contact Detail:
Blue Zinc IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager (Software / SAAS) in Belfast
✨Tip Number 1
Get to know the company inside out! Research their software, understand their clients, and be ready to discuss how you can help them succeed. This shows you're genuinely interested and prepared.
✨Tip Number 2
Practice your pitch! Whether it’s a demo or a casual chat, being able to clearly explain how the software works and its benefits is key. We want to see your enthusiasm shine through!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Associate Account Manager (Software / SAAS) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Associate Account Manager. Highlight your experience in account management or customer success, and don’t forget to showcase your communication skills and tech curiosity!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about technology and how you can build lasting relationships with clients. Be genuine and let your personality come through.
Showcase Relevant Experience: Whether it’s internships or previous roles, make sure to highlight any experience that relates to software/SaaS. We want to see how you’ve helped clients succeed and any examples of upselling or cross-selling you’ve done.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Blue Zinc IT
✨Know Your Software Inside Out
Make sure you understand the software and solutions offered by the company. Familiarise yourself with key features, benefits, and how they solve customer problems. This will help you confidently answer questions and demonstrate your tech curiosity during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Think about specific instances where you helped clients achieve their goals or resolved issues. This will highlight your communication skills and proactive mindset, which are crucial for an Associate Account Manager.
✨Be Ready to Discuss Market Trends
Stay updated on the latest trends in the software/SaaS industry. Be prepared to discuss how these trends could impact the company's clients and how you can leverage them to identify upsell opportunities. This shows that you're not just interested in the role but also in the broader market landscape.
✨Practice Your Presentation Skills
Since you'll be delivering demos and product walkthroughs, practice presenting software solutions clearly and engagingly. You might even want to do a mock demo for a friend or family member. This will help you feel more confident and articulate during the actual interview.
