Sr Solutions Manager - WMSThe Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements. This role bridges sales, product, and delivery — owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.Primary responsibilities:Pre-sales & Opportunity DevelopmentBillable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice DevelopmentLead discovery workshops to capture business objectives, processes and success metrics.Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes.Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers.Support commercial negotiations and provide input on pricing, T&Cs and change control.Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services.Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction.Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early.Build trusted advisor relationships with C-level and operational stakeholders.Identify upsell and cross-sell opportunities; support renewal and expansion motions.Create reusable deliverables (accelerators, templates, runbooks, training materials).Mentor and coach junior consultants; contribute to recruiting and skill development.Capture lessons learned and drive process improvements.Commercial / Billable expectations:Maintain a billable utilization target (suggested 65–80% depending on role mix).Responsible for accurate time capture, billing documentation and timely invoicing support.Support revenue forecasting and pipeline hygiene for professional services bookings.Success metrics (examples):Billable utilization percentage and revenue contribution vs target.Customer satisfaction / NPS for engagements.On-time/on-budget delivery rate and margin attainment.Required qualifications:Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent experience).7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience.Experience writing SOWs and managing commercial professional services engagements.Strong stakeholder, presentation and negotiation skills.Proven problem-solving, process orientation and ability to work in cross-functional teams.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.SummaryLocation: London; NLD - Amsterdam (533); Barcelona; Paris; WarsawType: Full time
Sr Solutions Manager - WMS employer: Blue Yonder
At Blue Yonder, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Principal Architect in our Consulting Services team, you will have the opportunity to lead transformative projects while benefiting from continuous professional development and mentorship. Our commitment to leveraging cutting-edge technologies ensures that you will be at the forefront of industry advancements, all within a supportive environment that values diversity and inclusion.
