The Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements. This role bridges sales, product, and delivery — owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.
- Primary responsibilities:Pre-sales & Opportunity Development
- Billable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice Development
- Lead discovery workshops to capture business objectives, processes and success metrics.
- Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes.
- Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers.
- Support commercial negotiations and provide input on pricing, T&Cs and change control.
- Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services.
- Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction.
- Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early.
- Build trusted advisor relationships with C-level and operational stakeholders.
- Identify upsell and cross-sell opportunities; support renewal and expansion motions.
- Create reusable deliverables (accelerators, templates, runbooks, training materials).
- Mentor and coach junior consultants; contribute to recruiting and skill development.
- Capture lessons learned and drive process improvements.
- Commercial / Billable expectations:
- Maintain a billable utilization target (suggested 65–80% depending on role mix).
- Responsible for accurate time capture, billing documentation and timely invoicing support.
- Support revenue forecasting and pipeline hygiene for professional services bookings.
- Success metrics (examples):
- Billable utilization percentage and revenue contribution vs target.
- Customer satisfaction / NPS for engagements.
- On-time/on-budget delivery rate and margin attainment.
- Required qualifications:
- Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent experience).
- 7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience.
- Experience writing SOWs and managing commercial professional services engagements.
- Strong stakeholder, presentation and negotiation skills.
- Proven problem-solving, process orientation and ability to work in cross-functional teams.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
