At a Glance
- Tasks: Manage hardware operations and ensure smooth deployment of self-service kiosks.
- Company: Join Blue Yonder, a leader in innovative supply chain solutions.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enjoy a culture of continuous improvement.
- Why this job: Be part of a dynamic team revolutionising last-mile delivery and returns management.
- Qualifications: 3-5 years in hardware operations management; strong communication and leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
Location: Virtual within the UK
Team: Returns Management – Kiosks (Commerce)
Reporting to: Sr. Technical Operations Director, Returns Management
Travel: Domestic and occasional international travel is expected in this role
Visa Sponsorship: We are unable to provide Visa sponsorship for this role
Overview
Join our dynamic team at Blue Yonder, where innovation meets excellence. We are excited to announce an opportunity to be part of the Blue Yonder Returns Management team, where we provide cutting-edge solutions in last-mile delivery and returns management and play a crucial role in driving forward our mission to revolutionize the supply chain landscape.
In the role of Senior Operations Manager (Hardware), you will be working to ensure the smooth and effective deployment, implementation and operationalization of our hardware self-service solution (returns kiosk) into host service locations. The ideal candidate will bring strong organizational skills, operational proficiency, and a dynamic mindset to align our technology solutions with our customers' goals while driving operational excellence and efficiency.
What You’ll Do
- Day-to-Day vendor management of our hardware manufacturing and services partners which includes but is not limited to:
- Managing hardware partner(s) production timelines, ensuring products are built within the specified and agreed timelines
- Managing logistics partner(s) timelines to ensure that hardware products are shipped and delivered to agreed locations within specified timelines
- Managing service partner(s) to ensure that all operational activities such as site surveys, hardware staging, deployment and installation are performed on time and to customer specification
- Creating hardware rollout and deployment plans based on production, site survey and installation timelines
- Elements of vendor KPI, SLA and SLO compliance management
- Working alongside Project Managers to define achievable shipment, survey, deployment and installation schedules for product deployment into the field
- Working alongside Client Account management to communicate project timelines, goals and outcomes
- Supporting the Technical Operations leadership team in the provision of reporting relating to kiosk service execution activity
Customer-facing activity which will include but is not limited to:
- Meeting with potential and newly onboarded customers, to understand their logistical and operational implementation challenges and requirements
- Understanding desired customer deployment timelines and possibilities based on current hardware availability and production timelines
- Overseeing hardware pilot installations with third-party suppliers and vendors to ensure they are completed within agreed timelines and to customer specifications
- Hardware configuration to ensure that our products are tested and working as expected prior to deployment (training provided)
- On-site customer training on Blue Yonder hardware and software products (training provided)
Vendor / Partner activity which will include but is not limited to:
- Running daily sync calls with key partner to manage execution of agreed service deployment plans
- Managing service escalations with responsible partners
- Taking part in vendor / partner MBRs & QBRs to ensure service deployment improvement occurs at a tactical and strategic level
- Work with key partners and vendors to improve existing or implement new service delivery processes
- Running continuous Improvement workshops post deployment to ensure we operating as efficiently as possible.
What We are Looking for
Required Experience, Skills and Attributes:
- A generalist who is highly adaptable and flexible in a constantly shifting landscape, thrives off the challenge of solving problems, and whose goal is getting the job done.
- 3-5 years of experience in hardware field operations management required; ideally in the logistics and / or technology sectors (e.g. self-service kiosks, ATMs, EV chargers, etc.)
- Experience working with 3rd party partners, vendors and service providers
- Strong verbal and written communication skills at all organizational levels
- Team player with time management flexibility who can work with cross-functional, cross-cultural, geographically distributed teams, and all levels of management
- Very strong organization and leadership skills
- Proficient computer skills to include Excel, Word, and PowerPoint
- Ability to work independently and in a team, to solve problems, and execute solutions utilizing creative approaches.
Bonus if you have:
- Experience of project management methodologies, e.g. PRINCE2, PMI
- Experience of process management methodologies, e.g. Six Sigma
- Experience of Mobile Device Management (MDM) or RMM tools (SOTI, Ivanti, etc.)
- Experience with Zebra, TSC, Honeywell or Samsung handheld devices, label printers, mobile phones, etc.
- Exposure to self-service kiosks or terminal technologies and products
- Experience with office collaboration applications and project management tools such as Smartsheet, etc.
- Working within a technology organization, including working alongside and escalating to Technology teams such as DevOps, TechOps, Product Development, etc.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Senior Field Operations Manager (Hardware) in London employer: Blue Yonder
At Blue Yonder, we pride ourselves on fostering a culture of innovation and collaboration, making us an exceptional employer for the Senior Field Operations Manager role. Our virtual UK-based team offers flexible working arrangements, comprehensive training, and opportunities for professional growth, all while being at the forefront of revolutionising supply chain solutions. Join us to be part of a dynamic environment where your contributions directly impact our mission and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Field Operations Manager (Hardware) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in hardware operations. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Operations Manager. Highlight your problem-solving skills and adaptability, as these are key in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Senior Field Operations Manager (Hardware) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Field Operations Manager. Highlight your experience in hardware management and logistics, and don’t forget to sprinkle in some examples of your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team. Share specific experiences that align with the job description and show us your passion for operational excellence.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see how you can convey complex ideas simply!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Blue Yonder
✨Know Your Hardware Inside Out
Make sure you’re well-versed in the hardware solutions relevant to the role, like self-service kiosks. Familiarise yourself with their functionalities and common issues, so you can confidently discuss how you would manage deployments and troubleshoot problems.
✨Master the Art of Vendor Management
Since this role involves managing various partners, brush up on your vendor management skills. Be ready to share examples of how you've successfully coordinated with third-party suppliers and handled service escalations in the past.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in field operations and how you overcame them. Highlight your adaptability and creative approaches to problem-solving, as these are key traits for success in a dynamic environment.
✨Communicate Like a Pro
Strong communication is crucial for this role. Practice articulating your thoughts clearly and concisely, especially when discussing project timelines and customer requirements. Be prepared to demonstrate how you’ve effectively communicated with cross-functional teams in previous roles.
