At a Glance
- Tasks: Manage and grow strategic relationships with Logistics Service Provider customers across EMEA.
- Company: Dynamic logistics company focused on customer success and innovation.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Join a values-driven team that prioritises success for both employees and customers.
- Why this job: Be a trusted advisor and make a real impact in the logistics industry.
- Qualifications: 3+ years in B2B account management; strong relationship management skills required.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking a results-driven Sr Account Manager to manage and grow strategic relationships with Logistics Service Provider (LSP) customers across EMEA. Serving as a trusted advisor and primary point of contact, the Account Manager will drive customer success, retention, expansion, and executive engagement while coordinating cross-functional teams to deliver measurable business outcomes and maximize customer value. The role requires strong commercial acumen, exceptional relationship management skills, and the ability to navigate complex enterprise environments.
Key Responsibilities
- Own the full sales and account lifecycle for assigned LSP customers across EMEA: prospecting, discovery, solution design, proposal, negotiation, and close.
- Serve as the primary point of contact and trusted advisor to LSP clients; build and deepen executive-level relationships.
- Drive customer success, retention, and expansion initiatives that align with customer business objectives and deliver measurable outcomes.
- Coordinate cross-functional teams (solutions engineering, customer success, product, delivery, legal, finance) to ensure successful implementation and value realization.
- Develop account plans and strategies to maximize customer lifetime value and identify upsell/cross-sell opportunities.
- Maintain accurate CRM records, forecast pipeline, and report on account health and progress against targets.
- Lead executive business reviews and present ROI/value metrics tied to customer objectives.
- Monitor industry trends, competitive landscape, and regulatory considerations impacting LSPs in EMEA.
- Escalate and resolve customer issues promptly and drive continuous improvement efforts.
Qualifications
- 3+ years of B2B account management or enterprise sales experience; experience with LSPs, carriers, 3PLs, or supply chain/logistics providers strongly preferred.
- Proven track record of driving retention, expansion, and quota attainment in complex, multi-stakeholder sales cycles.
- Strong commercial acumen with the ability to develop business cases and demonstrate measurable ROI.
- Excellent relationship management and executive engagement skills; comfortable presenting to C-level stakeholders.
- Experience coordinating cross-functional teams to deliver enterprise solutions.
- Familiarity with logistics, supply chain processes, and technologies (e.g., TMS, WMS, EDI) is an advantage.
- Experience selling into EMEA markets and navigating regional/contractual/regulatory differences; multilingual skills a plus.
- Proficiency with CRM systems (e.g., Salesforce) and sales engagement tools.
- Bachelor’s degree preferred; equivalent experience acceptable.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers.
Senior Account Manager in London employer: Blue Yonder
As a Senior Account Manager at our company, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. We offer competitive benefits, a strong emphasis on collaboration across teams, and the opportunity to engage with executive-level clients in the logistics sector throughout EMEA. Join us to be part of a culture that values innovation, customer success, and meaningful relationships, ensuring your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and supply chain industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, highlight your experience with LSPs and your success in driving customer retention and expansion. Use specific examples to demonstrate your commercial acumen and relationship management skills.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how you can help them achieve their business objectives. This will show that you’re not just another candidate; you’re a strategic partner ready to drive value.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience with LSPs and any relevant achievements that showcase your ability to drive customer success and retention.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've built executive-level relationships and navigated complex sales cycles.
Showcase Your Commercial Acumen:We want to see your strong commercial skills in action. Include examples of how you've developed business cases or demonstrated measurable ROI in your previous roles. This will help us understand your strategic thinking.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Blue Yonder
✨Know Your Customers
Before the interview, dive deep into understanding the Logistics Service Providers (LSPs) you'll be working with. Research their business models, challenges, and recent news. This will help you demonstrate your commercial acumen and show that you're ready to be a trusted advisor.
✨Showcase Relationship Management Skills
Prepare examples of how you've successfully built and maintained relationships with C-level stakeholders in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to engage executives and drive customer success.
✨Demonstrate Cross-Functional Coordination
Be ready to discuss how you've coordinated with different teams to deliver solutions. Think of specific instances where you brought together various departments to achieve a common goal, as this role requires strong collaboration skills.
✨Familiarise Yourself with Industry Trends
Stay updated on the latest trends in logistics and supply chain management. Being knowledgeable about industry changes and regulatory considerations will not only impress your interviewers but also position you as someone who can navigate complex environments effectively.
